My back camera and flashlight are not working! This started after updating to iOS 15.5 and lots of other people are reporting the problem.
This is CLEARLY an IOS bug! If I hard restart the iPhone several times it will work —temporarily. The front camera always works.
ios 15.5 had also slowed down the whole iPhone, and made Safari particularly buggy.
will someone report this to Apple please? Or tell me how to do it?
I’m using an iPhone 8.
iPhone 8
Use the Get Support link to contact Apple Support, or you can use the feedback link to just report this as a suspected bug. Apple does not respond to feedback, but they read all of the entries. Feedback - iPhone - Apple
Use the Get Support link to contact Apple Support, or you can use the feedback link to just report this as a suspected bug. Apple does not respond to feedback, but they read all of the entries. Feedback - iPhone - Apple
James Cohen wrote: "...I’m using an iPhone 8."
Does your iPhone 8 still have its original battery?
And what's the Maximum Capacity % here?...
Settings > Battery > Battery Health
õ¿õ¬
I’ve determined that this is an overheating problem.
Try this. Shut the iPhone off and stick in the freezer for about 15 minutes. The turn it back on. The camera and flash will work normally for a little while until the camera gets hot again.
Why isn’t Apple acknowledging this issue?
Yeah, Apple ran their remote diagnostics and said there was a “hardware” issue. But no explanation for why it works when it’s cold.
Have you tried to do a complete reset to see if that makes a difference?
I’ve seen multiple complaints by others with the same problem. What is the odds that all these iPhones suddenly had the same hardware issue at the same time???
I think it’s an iOS 15.5 problem and 15 has been a problem since it was introduced.
it’s too bad Apple has nothing to do with these forums. It would learn a lot.
James Cohen wrote: "Yes it was replaced at the Apple Store and the max capacity is 94% as of right now."
Good.
"Why do you ask? The camera worked fine with a 4 year old battery at 60%."
I ask because a battery weakened by age & use, or a non-genuine iPhone battery can cause a variety of strange issues. So when an older model iPhone such as your "8" has issues, it's reasonable to ask about the battery – even if only to rule it out as a possible cause.
Also, the long process of applying an iOS update to an old iPhone with a weak battery can be the proverbial "straw that broke the camel's back." We see a lot of posts here blaming an iOS update for causing issues. Then, when asked about the battery's maximum capacity, the true cause is revealed to be a weak, aging battery.
...But unless the Apple technican was careless during your battery replacement, the battery can be ruled out as the cause of your issues.
"The likelihood of all these iPhones randomly having hardware issues at the same time and coincidentally within a few weeks of updating to iOS 15.5 is pretty low."
As there are millions of iPhones in use, the likelihood of similar hardware issues appearing at similar times is pretty high.
Apple says that there are charging issues with iPads updated to iPadOS 15.5. [Source] ...So, in a similar way, it's quite possible that iOS 15.5 has caused the Back Camera and Flashlight issues in your iPhone.
õ¿õ¬
i think a factory reset would eliminate a lot of possibilities, and then a full restore would be less of a hassle.
i need my camera, it’s really a problem to be without it.
Placing your iPhone in a freezer is a bad idea. That will create condensation and will introduce water in the electronics and will void your warranty. If the iPhone is overheating, it will shut down on its own and display an overheating warning on the phone. This is a user to user support forum and Apple does not participate here. Apple will not post anything here. I provided the means for you to contact Apple and/or report this as a suspected bug.
Just contacted support. They ran a diagnostic, no camera identified so 15.5 IOS was the culprit. Now my issue is I have to drive 1 1/2 hours to a tech. And I may still be on the hook for $$$ if they deem it’s a repair job.
Talking to friends, all have had issues with this upgraded IOS. So I really don’t know what to do now. It’s an Apple software conflict but the tech may charge me and I can’t afford a new phone or a stiff repair bill for an Apple software malfunction. Quite sad really.
James Cohen wrote: "No. I had the battery replaced 8 months ago. "
Was it replaced by a qualified technician using a genuine iPhone battery?...
About genuine iPhone batteries
Repair Provider Verification - Official Apple Support
And, again, what's the Maximum Capacity % here?...
Settings > Battery > Battery Health
õ¿õ¬
Yes it was replaced at the Apple Store and the max capacity is 94% as of right now.
Why do you ask? The camera worked fine with a 4 year old battery at 60%.
The likelihood of all these iPhones randomly having hardware issues at the same time and coincidentally within a few weeks of updating to iOS 15.5 is pretty low.
Have you tried resetting the phone to factory and see if that makes a difference?
I wonder if it’s possible to do a backup restore from before 15.5 with an older iOS version? That would be definitive.
Iphone SE, same problem, downloaded 15.5 against my better judgement as so many friends had issues after. Anyway camera not working. Phone has a new Apple battery, tried flashlight trick, power off yada yada. Anyone fix this issue, will APPLE release a patch. My guess is there is a conflict with the new software they put out on 15.5.
Well there was no issues with the almost dead battery.
I think even with millions of iPhones, the coincidence of the camera AND flash stopping working soon after the 15.5 update is unlikely. This is not and issue that has occurred much until 15.5. And it’s many different models.
but until there’s an update, we won’t know.
Already did a reset and that was a pain, had to set up my recognition again for most apps so no way I’m doing a factory reset !
yes you can go back to earlier IOS, there are sites but as 15.6 is coming soon I’ll wait till then.
Apple products are great until they’re not, company needs to be more transparent regarding issues with software.
Android next if 15.6 doesn’t work.
Please let me know what happens if you do. But 15.6 is being beta tested now so might be only a month away.
Talking to a friend he has a Mac now on 15.7 … one of the 15’s upgrades/downloads totally crashed his machine.
so that’s now quite a few people just in my close sphere that have had serious issues lately when installing new IOS. Not good.
Back Camera and Flashlight NOT WORKING!!
