Beats Fit Pro DO NOT stay in while working out?

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Level 1

4 points

Beats Fit Pro DO NOT stay in while working out?

I’ve had my Beats Fit Pro for a week now. I’ve done 2 hiit training sessions and a 7km run and they continuously fell out of both ears. This was my main reason for buying them so feel quite misled.

furthermore I am unable to return them as this is not considered a valid reason by Beats and Apple.

Has anyone else had this problem? Both with keeping them in your ears and returning such a product that you can’t try before buying and then render them nonreturnable once you have used them…shrugs…

thanks

Posted on Jun 30, 2022 11:30 PM

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Answer 1

TheLittles

Level 10

202,729 points

Jun 30, 2022 11:37 PM in response to nigel_moore_

nigel_moore_ Said:

"Beats Fit Pro DO NOT stay in while working out?: I’ve had my Beats Fit Pro for a week now. I’ve done 2 hiit training sessions and a 7km run and they continuously fell out of both ears. This was my main reason for buying them so feel quite misled. furthermore I am unable to return them as this is not considered a valid reason by Beats and Apple.[...]"

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About Beats and Apple:

Beats is Apple-owned. So, Apple makes the rules here.

Beat Contact Us Info:

Contact the manufacturer, and request assistance with finding a solution. Ask them for some tip on troubleshooting this, and ask if you can get a swapout. They make the product. So, they'd know an upfront answer.

Go Here: Product Help - BEATS SUPPORT - Beats

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Answer 2

nigel_moore_ Author

Level 1

4 points

Jun 30, 2022 11:45 PM in response to TheLittles

I spent 2 hours on the phone with Apple (after the store I bought them from declined my return request) and after telling my story to about 6 customer service representatives who kept transferring me, they ultimately declined to help me saying that the fact they do not stay in my ears is NOT a technical issue and therefore not a valid reason for returning them.

All the marketing revolves around their performance while working out and this is the reason I bought them.

If a product that proclaims its existence is to stay in the ear while the user performs vigorous athletic movements fails to do so - is that not a technical issue? Shrugs

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Answer 3

TheLittles

Level 10

202,729 points

Jun 30, 2022 11:58 PM in response to nigel_moore_

nigel_moore_ Said:

"Beats Fit Pro DO NOT stay in while working out?: If a product that proclaims its existence is to stay in the ear while the user performs vigorous athletic movements fails to do so - is that not a technical issue? Shrugs"

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Based on Personal Experience:

So, take it up with Beats. Being gifted Beats Pills, my gifted Beats Pill became inoperable, and they were kind enough to swap it out, without a fee. They may do the same for you?

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Answer 4

TheLittles

Level 10

202,729 points

Jul 1, 2022 12:04 AM in response to nigel_moore_

nigel_moore_ Said:

"Beats Fit Pro DO NOT stay in while working out?: Thanks but both Beats and Apple declined to help me. They consider the fact that they do not stay in the ear NOT a technical issue therefore they will not refund them."

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You are welcome.

Get EarBuds:

If they are unwilling help, then cry purchasing for eaves of sorts. That might do the trick.

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Answer 5

nigel_moore_ Author

Level 1

4 points

Jul 2, 2022 9:39 AM in response to TheLittles

The customer service representative claimed nobody else has tried to return them for this reason. Looking at YouTube comments I find this hard to believe.

To clarify, this is not a matter of a poor product. They are great sounding for regular use but surely I cannot be the only person to have experienced difficulty keeping them in the ear when working out.

[Edited by Moderator]

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Answer 6

nigel_moore_ Author

Level 1

4 points

Jul 1, 2022 12:02 AM in response to TheLittles

Thanks but both Beats and Apple declined to help me.

They consider the fact that they do not stay in the ear NOT a technical issue therefore they will not refund them.

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Beats Fit Pro DO NOT stay in while working out?

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