The fraud/spam software in the app store in China
I was outraged by the fraud/spam software in the app store in China.
The first day I arrived in China, I needed to check my email in google mail. Therefore, I bought software in the app store in China named "火箭加速器-极速网际网络加速". It was at the top recommendation when you search the keyword "VPN". And it has the same icon as the famous VPN software "Shadorocket". Here is the screenshot of this app:
Now after you purchase this app, the first thing needs to do is buy its service. Otherwise, it is totally useless.
However, after I bought its service. This app appeared as totally unfunctionalities. With it's VPN opened, the I cannot access to any websites. I thought maybe it is my mistake, maybe I didn't do it right. Then I opened its reviews, as shown in below with my translation,
Then I was ****** off by its reviews. Most of its reviews appear as "asdfasdfasdfasdf" and something like that. Very few normal reviews show that this is fraud/spam software. And once you purchased it you cannot get a refund.
After that, I tried to get a refund from the 'report a problem' function. With no doubt, I cannot get a refund. Just after I reported 2 times, I make a telephone call to apple China. It really surprised me, the technical support claimed that they have no right to give me a refund. And furthermore, they have no right to take it down from the app store or to check this app. All they can do is send a report. This report is being sent to whom I have totally no idea.
I cannot believe this is the working style of the very first or even the best technology company worldwide.
At last, I have two appeals for the app store,
- The app store in China needs to check this software and all the software developed by the same developer. If they turn out to be fraud/spam software, please take them down.
- Give me a refund. Because I bought this software in the apple store and paid by the apple pay!
iPhone 12 Pro Max