Kindle app keeps crashing on my iPad

I am using iOs15.5 on my iPad. I updated the kindle app on both my iPhone and on the iPad on the same day. Subsequently, the Kindle app then started crashing on both my iPhone and my iPad upon every attempt to open it. It’s not a problem with the devices, it’s a problem with the Kindle app. I have a rather large Kindle library and it is very highly annoying, because it is taking a very long time for Amazon to rectify this problem. Why not just role the app back back to the previous version? Is that possible? Over the years, I have seen updates on computers and software create all sorts of problems. This is among the most annoying. As it is said, If it’s not broken, then why fix it? I am referring to the update, with that idiom. However, in this case, why are they incapable of fixing it in reasonable time? Amazon has deep pockets; it is a very big corporation, surely they are capable of prioritizing this problem or hiring some help. It’s getting to be several weeks now; in that span they have issued only one Kindle update and it didn’t fix the problem. Normally, they are updating the app more frequently than that.

Ensure that you have updated your iPad to the most recent version of iPadOS - at time of writing, this being iPadOS 15.5.

Also ensure that your Kindle App has been updated to the current version. A bug, fixed in the most recent Kindle App update, has been known to cause the Kindle App to freeze or crash.

I've had this problem for a few months, and it has something to do with cloud synching between devices. If you turn on Airplane mode before you launch the Kindle app, you won’t have the problem, but then of course you cannot download any other books and highlights or notes you've made on another device won’t synch. I downloaded a book to my iPhone yesterday from my Library, and now the problem is back on my iPad (it had gone away for a while). I was surfing to see if the issue had been resolved, and I guess not!

JacquesvWyk wrote:

Properly useless answer. True but no help.

What else can we say? We're not Apple or Amazon, and have no more sway in the issue than you do. If Amazon is aware of the problem, they may or may not fix it. Either way, we can't help.

I was tempted to install 6.63 after I saw your post (I hadn’t gotten a notification badge yet from the App Store), but then I saw the What's New note. It says "Deleting your Amazon account now supported under Settings." Woo hoo. It says zip, nada about the freezing bug, and since turning on Airplane Mode before I launch the Kindle app still lets me read what I've already downloaded, I’m not going to risk the update since you said it still freezes in Airplane Mode for you. (You are turning on Airplane Mode *before* you launch the Kindle app, right?)

As I’ve posted elsewhere [oh, and here just above 🙄🙂], my advice still holds until we get a better answer from Amazon:

I've had this problem for a few months, and it has something to do with cloud synching between devices. If you turn on Airplane Mode before you launch the Kindle app, you won’t have the problem, but then of course you cannot download any other books and highlights or notes you've made on another device won’t synch. I downloaded a book to my iPhone yesterday from my Library, and now the problem is back on my iPad (it had gone away for a while). I was surfing to see if the issue had been resolved, and I guess not! DO NOT waste your time with reinstalling, resetting, etc.

This is guaranteed to work. Delete the app. You should have it on another device. Then redownload the app. You will have to sign in to your Amazon account. In the meantime, I checked the Amazon website for downloaded apps and devices, the emails they use to send us books. All interesting and changeable.

Yeah, sorry – it’s a pain. My. iPad Kindle app is usable now without having to turn on Airplane Mode, so it must have cloud-synced adequately in the background. I just downloaded v6.63 on my iPhone to see if maybe the update fixed it, but no, it still freezes unless Airplane Mode is turned on before launching the app. At least that trick still works. I feel sorry for any students who are using the Kindle app for textbooks and have made extensive notes or highlighting – presumably syncing takes even longer.

That stinks! A couple of things to try maybe… Are you sure you've quit the app using the app switcher view? Try quitting all apps and doing the two button reboot of your device, then turning on Airplane Mode before launching the Kindle app. (How much memory is available on your device? Do you know how to check?)

Status update on my iPhone Kindle app: I launched the app (not in Airplane Mode) and just let it sit in the Kindle 'Home' screen. You could see the network traffic spinning daisy pinwheel as it was presumably syncing. It may have taken a couple times of this, but now it’s okay! Yay! (I wonder if people who only use the app on one device have this much trouble. Maybe a faster Wi-Fi connection would help.)