Image Capture app cannot open iPhone

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Image Capture app cannot open iPhone

I connected my iPhone 11 Pro (IOS 15.5) to my MacBook M1 Air (macOS Monterey 12.4) and Finder asked me if it's a trusted device, to which I replied "yes" and my iPhone appeared in Finder. All good so far.

On my MacBook I opened Image Capture to get iPhone Photos into a MacBook folder and got this message "Could not open a connection to the device module" and a lock symbol alongside my iPhone in the left Device pane. My iPhone was unlocked.

Why? How do I use Image Capture to get my iPhone's photos?

MacBook Pro 15″, macOS 11.6

Posted on Jul 3, 2022 1:29 PM

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Answer 1

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Bob Timmons

Community+ 2024

Level 10

160,418 points

Jul 3, 2022 1:44 PM in response to godwyn1066

For what it's worth, this works fine when I try this here. I took screenshots of a few messages which were then stored in Photos.

A lock initially appeared next to my iPhone, but as soon as I clicked on the iPhone, the image capture display opened up quickly with my 2 test shots.

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Answer 2

godwyn1066 Author

Level 1

16 points

Jul 3, 2022 2:23 PM in response to Bob Timmons

I stumbled on the solution by accident, I had Personal Hotspot turned on on my iPhone, as soon as I turned it off Image Capture unlocked the iPhone and I was able to continue.

But your suggestion's good, I'll try it next time. Thanks for your help.

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Image Capture app cannot open iPhone

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