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User profile for user: godwyn1066
godwyn1066 Author
User level: Level 1
22 points

Image Capture app cannot open iPhone

I connected my iPhone 11 Pro (IOS 15.5) to my MacBook M1 Air (macOS Monterey 12.4) and Finder asked me if it's a trusted device, to which I replied "yes" and my iPhone appeared in Finder. All good so far.


On my MacBook I opened Image Capture to get iPhone Photos into a MacBook folder and got this message "Could not open a connection to the device module" and a lock symbol alongside my iPhone in the left Device pane. My iPhone was unlocked.


Why? How do I use Image Capture to get my iPhone's photos?


MacBook Pro 15″, macOS 11.6

Posted on Jul 3, 2022 1:29 PM

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User profile for user: Bob Timmons
Bob Timmons
Community+ 2024
User level: Level 10
170,408 points

Posted on Jul 3, 2022 1:44 PM

For what it's worth, this works fine when I try this here. I took screenshots of a few messages which were then stored in Photos.


A lock initially appeared next to my iPhone, but as soon as I clicked on the iPhone, the image capture display opened up quickly with my 2 test shots.







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Image Capture app cannot open iPhone

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