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I tried to up date my i5 through itunes because of storasge problems on phone and now is frozen and can't update only see the apple on phone

I tried to up date my i5 through itunes because of storage problems on phone and now is frozen and can't update only see the apple on phone

iPhone 6s, iOS 14

Posted on Jul 4, 2022 2:25 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 4, 2022 2:41 PM

For how long is it frozen? Updates can take a while.


If it is really frozen and won't turn off, see this link and follow the instructions provided

If your iPhone won't turn on or is frozen - Apple Support


2 replies

Jul 4, 2022 2:45 PM in response to iamkanadian

1,

See this Apple article: If your iPhone won't turn on or is frozen

If your iPhone won't turn on or is frozen - Apple Support


2.

Then try to free up iPhone device storage see this Apple articles below:

If you need more space for an update on your iPhone, iPad, or iPod touch

If you need more space for an update on your iPhone, iPad, or iPod touch - Apple Support

How to check the storage on your iPhone, iPad and iPod touch

How to check the storage on your iPhone, iPad and iPod touch – Apple Support (UK)

Clear Other storage on your iPhone or iPad

Clear Other storage on your iPhone or iPad - Apple Support

-> What's the difference between device storage and iCloud storage?

What's the difference between device storage and iCloud storage? - Apple Support


3.

Then try to update your iPhone, see the following Apple articles:

Update your iPhone, iPad, or iPod touch

Update your iPhone, iPad, or iPod touch - Apple Support (IN)

 

If your iPhone, iPad or iPod touch won’t update

If your iPhone, iPad, or iPod touch won't update - Apple Support

 

You can do the update via PC, see this Apple article: Update software on iPhone, iPad or iPod touch in iTunes on PC

Update software on iPhone, iPad or iPod touch in iTunes on PC – Apple Support (UK)

 

If you have a Mac see this Apple article: Update your iPhone, iPad, or iPod touch with the Finder

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support

 

You need about 7 GB device storage and good Service & Wi-Fi.

If they are On, turn Off Hotspot & VPN.


I tried to up date my i5 through itunes because of storasge problems on phone and now is frozen and can't update only see the apple on phone

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