Apple TV (3rd generation) Wi-Fi failure

Question

Level 1

8 points

Apple TV (3rd generation) Wi-Fi failure

Recently upgraded my router to Wi-Fi 6. My Apple TV 3rd generation will not connect.

Symptom: it recognizes the SSID, and when I select my SSID, Apple TV responds with : "There was a problem connecting to the network."

and "The Wi-Fi password you entered is not correct. Try again. (-100)"

The problem is, there is no opportunity to enter a password, and no apparent means to forget the connection (to re-create it)

I tried Restore, which fails without a network connection.

I tried Reset all Settings: the following screen did not show my SSID (all other devices in close proximity do, so it's not a signal strength problem). I manually entered my SSID, and Apple TV recognized the signal. Unfortunately, I got the same message as above ("There was a problem connecting to the network.").

Suggestions anyone?

Apple TV 3, 8

Posted on Jul 4, 2022 7:09 PM

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Answer 1

Top-ranking reply

Bridgetxloser

Level 1

18 points

Jul 4, 2022 7:59 PM in response to mwacuff

I changed my router settings from a WPA3 to WPA2 security and it worked!

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Answer 2

mwacuff Author

Level 1

8 points

Jul 7, 2022 6:51 PM in response to mwacuff

Now I'm convinced: I tested my Apple TV with both "WPA2/WPA3-Personal" and "WPA/WPA2-Personal". Without changing any other parameters, the Apple TV definitely does not like "WPA2/WPA3-Personal" security.

It's unclear whether this is a problem with the router (not properly supporting the WPA2 part of the security), or the Apple TV not handling it properly.

Thanks everyone for your suggestions.

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