Transparent line! What is wrong with my screen?

My screen started doing this about a month ago. It had just gotten worse. As you can see from the first image it still has part of my old browser page stuck. I restarted it and it went away but the transparent dark line is still there. Does anyone know what this is and how to fix it? I only got my macbook air a little over a year ago. The warranty has just ran out and I still have nearly £600 to pay for it as I bought it on finance. I could really do with some help. Thanks

MacBook Air 13″, macOS 11.0

Posted on Jul 5, 2022 6:10 AM

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1 reply

Jul 6, 2022 8:50 AM in response to jessdwalkerxx

Hi jessdwalkerxx,


It looks like you're referring to the image persistence on your display. You can test the steps below found in the article here: Avoiding image persistence on Apple LCD displays


"In the rare event that an image does become persistent, you can usually get rid of it by following these steps:


  1. Temporarily set the Energy Saver sleep setting to 'never sleep'.
  2. Display an all-white pattern across the entire display for the same amount of time that the persistent image had been displayed on the screen. To do this: 
    1. Create an all-white screen in a graphics application such as AppleWorks or Photoshop, and save it as a JPEG file.
    2. Use this as the image displayed by the screen saver.
    3. Turn the display brightness down (but not off) to preserve backlight bulb life.
  3. Verify that the persistent image is gone.
  4. If necessary, repeat the process until the persistent image is gone.
  5. Restore the Energy Saver settings."



If the issue continues, you'll want to have a technician take a closer look at your Mac hardware. Get your Mac ready for service


Find how to service or repair your Mac - Apple Support


Contact - Official Apple Support


Contact Apple for support and service - Apple Support


Cheers.



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Transparent line! What is wrong with my screen?

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