Welcome Fishcatch,
We like the ability to utilize one remote, as well. Let's see how we can help out.
Have you had a chance to check the Apple TV for updates? Learn how here: Update your Apple TV - Apple Support
Make sure you've tried the following: If you can't control your TV or receiver with your Apple TV Remote - Apple Support
Get help with your Siri Remote or Apple TV Remote
If you need help with volume or other features of Siri Remote or Apple TV Remote, you might need to program your Siri Remote or Apple TV Remote manually or make sure that HDMI-CEC is turned on.
Program your remote for volume
If volume control doesn’t work automatically, you can manually program your Siri Remote or Apple TV Remote:
1. On your Apple TV 4K or Apple TV HD, go to Settings > Remotes and Devices > Volume Control.
2. Select Learn New Device.
3. Follow the onscreen steps to program your Siri Remote or Apple TV Remote to control volume for your television or receiver.
Your Siri Remote or Apple TV Remote can control volume for either your television or your receiver, but can't control both simultaneously.
Make sure that HDMI-CEC is on
If some features don't work, check the following:
1. Make sure that your TV or receiver offers HDMI-CEC support. For help, ask the TV manufacturer or check the manual.
2. Check that HDMI-CEC is turned on in the menu of your TV or receiver. Use the remote that came with your equipment. Since manufacturers often have different names for HDMI-CEC, look for a setting that ends in "Link" or "Sync." Here are some examples:
- LG: SimpLink
- Philips: EasyLink
- Samsung: Anynet+
- Sharp: Aquos Link
- Sony: BRAVIA Sync
- Apple TV 4K and Apple TV HD ships with the same remote everywhere. In countries and regions that support Siri, the remote is called Siri Remote. Elsewhere, it’s called Apple TV Remote. Siri works on either remote as long as you’re in a country or region that supports Siri.
- While volume control normally works using the IR sensor on the front of your TV or receiver, some receivers use HDMI-CEC instead. With volume through HDMI-CEC, you don’t need a clear path between your remote and the front of your receiver.
It also may be good to mention there may be wireless interference: Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support
If the issue continues, despite these steps, then it might be best to connect with: Apple Support
Wishing you well, cheers.
