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Level 1

4 points

Country/Region locked due to remaining balance

Hi. I would like to subscribe to iCloud but cannot put my credit card as a payment method because the billing address country/region is locked. I tried changing the country/region but cannot because I have a balance remaining on my Apple ID. However, I also can't spend all my remaining balance because store items are $__.99. What can I do to get rid of my remaining balance and/or change country/region lock?

iPhone 11, iOS 14

Posted on Jul 8, 2022 9:06 AM

Best reply

Smilin-Brian

Level 9

55,093 points

Posted on Jul 8, 2022 9:12 AM

—First—

Make a request to zero out any remaining balance on your account by contacting Customer Support by phone or chat:

—Then—

Click ▶︎ Change Region. 🌐

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Country/Region locked due to remaining balance

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