My iphone xr is on but the screen is black. I couldn't turn it off
My daughter's iphone XR is on but the screen is black. We've tried to turn it off but couldn't
iPhone XR
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See if the following article can help: My iPhone Won't Turn Off! - Payette Forward
If not, I suggest that you contact Apple Support directly. To do so, simply select the "Get Support" link in the upper right-hand side of the forum's web page.