My screen is completely white and my iPhone 12 mini won’t even allow me to turn it off?

Mimi1104 Said:

"My moms iPhone 12 mini has been like this for hours. I can’t turn it off or do anything with it. Help please!!"

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Thank you for the photo.

Troubleshooting a White Screen:

Try Swiping-Down from the top-right corner of your screen. See if that rids of this window. If not, I'd say the iPhone is stuck in a boot loop(because it was updating), or is simply frozen. So, if swiping down does not work, refer to the following...

Try as Instructed here: How to Fix an iPhone in a Boot Loop - User Tip

Try the Tips at these Apple Support Links:

• If the Screen isn’t Working on your iPhone or iPad - Apple Support



• If your iPhone is Stuck on the Apple Logo - Apple Support

• If your iPhone Won't Turn On or is Frozen - Apple Support

• If you Need More Help - iPhone - Apple Support

Follow these steps, testing after each step:

• Software Update.
• Turn iPhone on or off.
• Force Restart iPhone.

If that didn’t work, then I recommend service.

Service Checklist:

• iPhone service pricing.
• Check AppleCare Coverage.
• Get your iPhone ready for service.

Click ▶︎ Start a Service Request. ⚛️

Need more help?

• Call Apple Support at 1-800-APLCARE. 📞
• International Support. 🌐
• Contact Apple Support. 📝
• Chat using Messages. 💬

Click ▶︎ Check Repair Status.