MP4 video file cannot be saved to Camera Roll

So after I download video mp4 to files from telegram or web, I am not able to save it to Camera Roll, simply don’t offer me this option, I add picture to see that no option save it.


can somebody help me with that ?!


thanks

Posted on Jul 10, 2022 1:25 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 11, 2022 11:47 AM

Hey valeris117,


MP4 is a bit of a catch all term for a few formats. It is possible the video or audio format you're downloading in is not supported for iOS.


Support varies by device and iOS version, so we'd recommend making sure your iPhone is fully updated.


Then if the issue persists, confirm the codec for your video is supported for your iPhone model. You can search for your iPhone using the link below, then the supported video formats would be listed under " TV and Video".


Cheers!


3 replies
Question marked as Top-ranking reply

Jul 11, 2022 11:47 AM in response to valeris117

Hey valeris117,


MP4 is a bit of a catch all term for a few formats. It is possible the video or audio format you're downloading in is not supported for iOS.


Support varies by device and iOS version, so we'd recommend making sure your iPhone is fully updated.


Then if the issue persists, confirm the codec for your video is supported for your iPhone model. You can search for your iPhone using the link below, then the supported video formats would be listed under " TV and Video".


Cheers!


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MP4 video file cannot be saved to Camera Roll

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