So after I download video mp4 to files from telegram or web, I am not able to save it to Camera Roll, simply don’t offer me this option, I add picture to see that no option save it.
can somebody help me with that ?!
thanks
Hey valeris117,
MP4 is a bit of a catch all term for a few formats. It is possible the video or audio format you're downloading in is not supported for iOS.
Support varies by device and iOS version, so we'd recommend making sure your iPhone is fully updated.
Then if the issue persists, confirm the codec for your video is supported for your iPhone model. You can search for your iPhone using the link below, then the supported video formats would be listed under " TV and Video".
Cheers!
Hey valeris117,
MP4 is a bit of a catch all term for a few formats. It is possible the video or audio format you're downloading in is not supported for iOS.
Support varies by device and iOS version, so we'd recommend making sure your iPhone is fully updated.
Then if the issue persists, confirm the codec for your video is supported for your iPhone model. You can search for your iPhone using the link below, then the supported video formats would be listed under " TV and Video".
Cheers!
Hi valeris117,
Were you able to ask the originator the steps on how it was saved to iOS devices? Also, did you try sending it to yourself using Mail or Messages to see if it allows you to save it?
Best regards
Hello, thanks for reply. iPhone is updated fully just few days ago, and the reason I am asking is that my old 10 iPhone saved this video with no problem , but the newer as a problem, and also guy who make video for my insta say that nobody has this problem
thank
MP4 video file cannot be saved to Camera Roll
