I am trying to reset an iPhone as we have forgotten the password and are locked out. iTunes does not recognize the phone and when I look on our iCloud account, this device is not listed. Any ideas on how I can rest it?

I am trying to reset an iPhone as we have forgotten the password and are locked out. iTunes does not recognize the phone and when I look on our iCloud account, this device is not listed. Any ideas on how I can rest it?


iPhone 12 mini

Posted on Jul 11, 2022 12:47 PM

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Question marked as Top-ranking reply

Posted on Jul 11, 2022 12:49 PM

If your iPhone or iPad has iOS 15.2 or later installed, see: How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support


If that option is not available, you will need to use a computer. See: If you forgot your iPhone passcode - Apple Support



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I am trying to reset an iPhone as we have forgotten the password and are locked out. iTunes does not recognize the phone and when I look on our iCloud account, this device is not listed. Any ideas on how I can rest it?

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