My wife's iPhone 13 Mini frequently stops notifying receipt of new emails, although text notifications remain OK. The ONLY way I've found to put this right is to restore the device from the most recent backup, after which email notifications return. It's becoming a pain to keep re-instating Face ID, etc. just to get the device to do something that it's supposed to do. Any suggestions as to the cause of this, please?
iPhone 13 Mini
Hello rgirling,
The options for retrieving data may vary by email account. From Settings > Mail > Accounts > Fetch New Data, there should be a Push that can help. More info can be found in If you can't receive email on your iPhone, iPad, or iPod touch - Apple Support.
If you haven't already, test with multiple email accounts on your wife's iPhone as this may be isolated to a certain account. If needed, reference Add an email account to your iPhone, iPad, or iPod touch - Apple Support to add an account. Do you find that a particular account stops sending notifications?
Take care.
Hello rgirling,
The options for retrieving data may vary by email account. From Settings > Mail > Accounts > Fetch New Data, there should be a Push that can help. More info can be found in If you can't receive email on your iPhone, iPad, or iPod touch - Apple Support.
If you haven't already, test with multiple email accounts on your wife's iPhone as this may be isolated to a certain account. If needed, reference Add an email account to your iPhone, iPad, or iPod touch - Apple Support to add an account. Do you find that a particular account stops sending notifications?
Take care.
Only one account used in Mail. Removed and added several times, plus signing out of Apple account, etc. Software is at latest iteration (not Beta). I bought my wife the iPhone 13 in order to alleviate the problem which started on her previous iPhone (12 Mini), but the situation persists.
Another anomaly I've noticed, but couldn't get ny help with, was that the "push" option for email is not present, only "check every 15 minutes." Why is this and is it connected with the mentioned problem?
Hello rgirling,
Welcome to Apple Support Communities!
We'll need to learn more about this to better assist you.
It sounds like you've already checked your notification settings to ensure they are correct, but let's double check with the steps on this Apple Support page: Use notifications on your iPhone, iPad, and iPod touch - Apple Support
If the notifications are enabled, does this happen with multiple accounts, or only one?
Have you tried to remove the account and add it again after?
Please also check for any pending iOS updates, which can help make sure the software is working as expected: Update your iPhone, iPad, or iPod touch - Apple Support
We hope this helps to isolate and resolve the mail notifications issue for her.
Cheers!
Mail notifications on iPhone 13 Mini
