Mac book problems

Globe with warning symbol:

A globe with an exclamation point means that your Mac tried to start up from macOS Recovery over the internet, but couldn't. Learn what to do if your Mac can't start up from macOS Recovery.

If that didn’t help, then follow these steps, testing after each step:

• Mac Startup Options.
• Mac Startup Methods.

If that didn’t help, then I recommend service.

Service Checklist:

• Mac service pricing.
• Check AppleCare Coverage.
• Get your Mac ready for service.

Click ▶︎ Start a Service Request. ⚛️

Need more help?

• Call Apple Support at 1-800-APLCARE. 📞
• International Support. 🌐
• Contact Apple Support. 📝
• Chat using Messages. 💬

Click ▶︎ Check Repair Status.

Hi Isabelteresa,

Do you have another Mac available? If yes, you could use it to create a bootable installer that could recover your problematic Mac. Let me know and I can post the steps for it.