Contact and Userid Images Disappearing

There is DEFINITELY a correlation between adding photos to even 1 contact and it occurring. You will find your iCloud pic or your Mac userid pic will also disappear which makes em thing it is a photo issue. But interestingly Outlook Onedrive updated yesterday and the problem started again for me. Thats the other correlation I cant shake - every time this happens there seems to be a Onedrive update.

So this is what I have just done 1) Restored contacts to when they were last working in iCloud online (web) 2) signed out of all of my devices (my appleid) and told them to all not store local version of anything 3) signed back into all after I signed out of all of them first. It will mean having to reset some things like payment information but lets see how I go now.

So this didn't work. My wife pointed out she doesn't use groups in here contacts so I was about to do away with them when I find 1 record I could not delete in contacts. I had to log in via the internet to iCloud and delete contact there but when I did I crashed the browser with the error in iCloud "REPORTED ERROR TITLE TypeError: undefined is not an object (evaluating 't.buildNumber')" I am going to cull old contacts and remove groups and see if that resolves it but having a contact I couldn't delete seems to indicate a corruption of sorts.

Interesting find - I couldn't delete a lot of contacts in the contact app on the Mac. I removed all groups. The corruption seems to be bigger than just adding tags. Its like the contact file itself has issues. If this doesn't work I am going to export my cards and wipe it out to start again.

I have had 2 cases with this with Apple and they have not followed up on either. I booked a call to address this with them tomorrow - they were meant to get back to me with info from higher level support teams. I have tried all I can to no avail. There is definite contact corruption seen when I couldn't delete records but how that is rectified I do not know.

So Apples response after 2 cases and around 6 weeks is to come back to me in a week because engineering is looking at it. The same weak response with no action I have received every time. I have lodged a complaint as well as a result. We cant have contacts messed up and impacting Siri calls in the car or deleting saved images on accounts and contacts.

So I keep getting messages from Apple "we tried to contact you" when they clearly didn't! (Do they forget we have call logs or something)? I am now on the phone with the 4th person handling this case who say they are a supervisor but unless they can get me an answer thats kind of useless to me. This is probably the most frustrating Apple issue I have even had to deal with to the point I started exploring other cloud solutions for contacts.

So it seems this case hasn't even really made it to engineering with Apple asking for more things I have tried despite 6 weeks of explanations. I cant begin to tell you how frustrated I was on the phone explaining it to the 4th person and to find out notes that were meant to be on the case were not. I would not be relying on Apple to resolve this issue and you may need to find an alternative solution. They aren't really leaving us with much of a choice.

Yeah, I have just updated sample screen shot of messed up contacts and a FULL description of the issue and everything tested and done to Apple. I have given them 5 working days to get back to me. After that I start thinking about ACCC/Fair Trading complaints because I am paying for this service and its not delivering.

Thanks - despite me sending them multiple screenshots, a full description and trying everything in the book Apple want another call tomorrow for more screen shots and more tests. I have just abandoned pictures in contacts for now.

I just uploaded a bunch of logs to Apple for Engineering to look at and screen shots. I have also done a timestamped test contact with a picture of for them so that when it corrupts they can see it happen.