Level 1

17 points

Contact and Userid Images Disappearing

So I have seen some have experienced this issue already with no solution. I am seeing contact images disappear with a random string being added at the end of phone numbers or in the country field that starts with X-IMAGEHASH or X-ABADR. It also changes any numbers marked as "Mobile" to "Phone". It messes up using Siri to make calls or just trying to call someone with an impacted record because often it adds the string to the end of their number. I should add this can occur even if there is no image associated with the contact but interestingly it seems to be the same contacts every time despite there being no real commonality between them. A restore of contacts back to a time before this began happening had no impact. The next day the same thing occurred. To make things even more complicated my Userid picture on the Mac which references Photos also disappears at the same time. It seems to have something to do with anything that references Photos on the iCloud for the most part but why I could not tell you. Nothing (no third party apps) has access to my contacts or photos. It happens on all devices - iPad, iPhone, Mac M1 Max, Watch.

Posted on Jul 12, 2022 3:06 PM

Top-ranking reply

Netnemesis Author

Level 1

17 points

Posted on Jul 24, 2022 3:32 PM

I updated all devices - Mac, IOS, Watch - everything to the versions just released. I haven't had the issue in the days since. I suspect it was a Mac issue but I wanted to make sure everything was in sync with the latest versions. It seems to have rectified the issue for me.

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119 replies

Netnemesis Author

Level 1

17 points

Sep 5, 2022 12:36 PM in response to pat-pegasusbay

No - another day and still no issues. It seems to be an IOS thing that then stuffs up iCloud contacts that then in turn ends up on the Mac as corrupted contacts when it syncs. And even then of my IOS devices only my iPhone had contacts enabled for MS Teams. I have re-anabled Signal access to contacts with no issues. Full disclosure the only other thing that was previously enabled was Keeper (password app) but it was not something common between us all. Only MS Teams seemed to be. Anyone else having success disconnecting Teams form contacts?

Sep 6, 2022 2:07 PM in response to Netnemesis

MS teams never had access to my contacts to begin with. This issue arose for me when I added my MBP to the mix. When I was trying to troubleshoot it (before switching to google) I had tried making a new "me" contact, tried deleted and recreating the troublesome contacts, and nothing helped. New contact profile pictures would reset, me contact would reset picture, and contacts that last their picture would have hashes added to the number.

Teams has been on my phone for years for work, never having contact access. Teams was never at any point on my Mac or iPad.

Netnemesis Author

Level 1

17 points

Sep 6, 2022 2:14 PM in response to scott.w.uhl

Yeah but I too focussed on the Mac being the source of the issue and its not - its the recipient of the corrupted data caused by other IOS devices accessing your iCloud contacts. So is there anything else under privacy settings on your devices that has access to contacts? Its been 5 days for me now with no corruption.

Sep 20, 2022 2:58 AM in response to scott.w.uhl

I have been following this thread for the past month because I was also having the same issues. Didn't have MS Teams but I did have other MS apps like Outlook and OneDrive. Haven't had the issue happen in at least 2 weeks, but I didn't delete any apps or change contacts permissions. It just randomly stopped doing it. I'm thinking it was a server issue either from MS or Apple that has since been fixed.

Netnemesis Author

Level 1

17 points

Jul 26, 2022 6:20 AM in response to scott.w.uhl

Just the Mac - the iOS devices didn’t have the issue I was experiencing on the Mac. It had to do with an O365 business account.

Jul 27, 2022 11:00 AM in response to Netnemesis

Exact same problem for the past few weeks. Just updated to 12.5 so we'll see if that fixes it. Fingers crossed.

Aug 4, 2022 9:11 AM in response to Kamiezak

Are you updating contact pictures ? I feel like updating them is driving it to break again when I was testing

Aug 16, 2022 6:34 PM in response to Netnemesis

yep =/

ive moved all my contact over to google contacts. Even with that, my icloud profile picture (and therefore my personal contact card) keep losing its image. Unfortunate.

Sep 1, 2022 8:13 AM in response to Netnemesis

oof

yeah this is 100% a sync issue. there is no other way to explain it imo.

Netnemesis Author

Level 1

17 points

Jul 14, 2022 12:20 PM in response to chuckbl

Already on the line with Apple support and they are stumped too. I am not the only one having this issue and others have totally rebuilt their systems without the problem being resolved. The issue seems to appear overnight. All day I wont have an issue until I come back online and the next day and there it is.

ColleenD1

Community Specialist

Jul 14, 2022 12:29 PM in response to Netnemesis

Netnemsis,

Thanks for the update. It sounds like you're working with Apple now and that's likely the best way to work on this moving forward.

If you have any other issues or questions, reach back out to us in Communities.

Cheers!

Jul 23, 2022 6:19 AM in response to Netnemesis

Someone in their development team should be able to look at their nightly processes for bugs which would create this issue. Hopefully they can get it sorted out soon. I love having my pinned thread contacts all having pictures.

jexpo20

Level 1

6 points

Jul 26, 2022 5:12 AM in response to scott.w.uhl

Very disappointing. I updated everything Sun night, and re-installed Outlook yesterday. As of right now, everything is good, but waiting for the “blow up” to happen. Tried Mailspring, and hated it. I could probably continue on just using the Apple email client, but cant stand the fact that emails get “read” just by clicking on them and previewing. Outlook has so much email/calendar functionality and the look is good. Cant believe this cant be fixed…..As I stated, waiting on the “bomb” to drop in contacts sometime today.

Jul 26, 2022 5:27 AM in response to jexpo20

jexpo20 wrote:

Very disappointing. I updated everything Sun night, and re-installed Outlook yesterday. As of right now, everything is good, but waiting for the “blow up” to happen. Tried Mailspring, and hated it. I could probably continue on just using the Apple email client, but cant stand the fact that emails get “read” just by clicking on them and previewing. Outlook has so much email/calendar functionality and the look is good. Cant believe this cant be fixed…..As I stated, waiting on the “bomb” to drop in contacts sometime today.

Are we saying this is outlook driven? I have outlook at my phone, but not my mac.

Jul 26, 2022 5:42 AM in response to Netnemesis

forgive my ignorance, as frustration with the situation is probably clouding my mind lol

I have outlook/one drive on my phone, but neither on my mac. The problem only started when I signed into icloud on my mac (laptop just came in a week ago, started soon as it did). I am having the exact same issue as you it seems, but with neither outlook or onedrive on my computer, so it appears to have no correlation to the MS services?

Or i cam completely misunderstanding , in which case i apologize. I would nuke any app I could at this point to resolve this. I hate having missing contact photos (as silly as that seems). Especially with mine being one and i see it everytime i wake my computer (as empty account image).

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Contact and Userid Images Disappearing