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Contact and Userid Images Disappearing

So I have seen some have experienced this issue already with no solution. I am seeing contact images disappear with a random string being added at the end of phone numbers or in the country field that starts with X-IMAGEHASH or X-ABADR. It also changes any numbers marked as "Mobile" to "Phone". It messes up using Siri to make calls or just trying to call someone with an impacted record because often it adds the string to the end of their number. I should add this can occur even if there is no image associated with the contact but interestingly it seems to be the same contacts every time despite there being no real commonality between them. A restore of contacts back to a time before this began happening had no impact. The next day the same thing occurred. To make things even more complicated my Userid picture on the Mac which references Photos also disappears at the same time. It seems to have something to do with anything that references Photos on the iCloud for the most part but why I could not tell you. Nothing (no third party apps) has access to my contacts or photos. It happens on all devices - iPad, iPhone, Mac M1 Max, Watch.

Posted on Jul 12, 2022 3:06 PM

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119 replies

Sep 5, 2022 12:36 PM in response to pat-pegasusbay

No - another day and still no issues. It seems to be an IOS thing that then stuffs up iCloud contacts that then in turn ends up on the Mac as corrupted contacts when it syncs. And even then of my IOS devices only my iPhone had contacts enabled for MS Teams. I have re-anabled Signal access to contacts with no issues. Full disclosure the only other thing that was previously enabled was Keeper (password app) but it was not something common between us all. Only MS Teams seemed to be. Anyone else having success disconnecting Teams form contacts?

Sep 6, 2022 1:52 PM in response to Netnemesis

so I am testing something out. All my devices have been switched to google contacts for last few weeks w/o issue.


I have now switched my MBP back to iCloud contacts, and updated one of the contacts pictures (one of the contacts that was giving issue prior). day 2ish no issue. Going to give it another day before switching another device to iCloud contacts (probably iPad first then iPhone)

Sep 6, 2022 2:07 PM in response to Netnemesis

MS teams never had access to my contacts to begin with. This issue arose for me when I added my MBP to the mix. When I was trying to troubleshoot it (before switching to google) I had tried making a new "me" contact, tried deleted and recreating the troublesome contacts, and nothing helped. New contact profile pictures would reset, me contact would reset picture, and contacts that last their picture would have hashes added to the number.


Teams has been on my phone for years for work, never having contact access. Teams was never at any point on my Mac or iPad.

Sep 6, 2022 3:22 PM in response to scott.w.uhl

as with Netnemesis, 5 days without problems (no more image/icon deletion in Contacts & Mail on both iOS and OS Mac (all latest versions)

reinstalled Teams on Mac and no problems for 24 hrs

not sure I will reinstall Teams on iOS (as I only use it professionally on my MBP M1)

might wait for the upcoming iOS upgrade to try it out yet remembering it not giving access to my contacts on iOS

seems progress made, possibly problem solved (yet many contacts are now polluted with the X-mash nonsense...)


Sep 10, 2022 6:38 AM in response to TheFJ97

so quick update:


ive now transitioned both my Mac and now iPhone back to iCloud contacts (Mac first, then iPhone few days later). its been a couple days on each before bringing the next over. So far no issues. I have adjusted contact images (on my Mac) for a couple contacts, and added a new contact this morning on my iPhone. Will see how it handles this over next few days before potentially bringing iPad over (final device)

Sep 19, 2022 3:09 PM in response to Kamiezak

so far so good on my end. All devices back on iCloud contact. Prior issue not popping back up yet (knock on wood)


I have had one really weird issue once switched my devices back to iCloud contact. I opened messages, went to create a new text , entered in name which pulled up the contact suggestion properly). I sent text. and then contact was...gone off my phone. Contact remained on iCloud.com, my Mac, my iPad, but...just gone off phone. I restarted phone, turn iCloud contacts off/on, nothing worked. Created new contact for said contact and it was fine. Just was a really 1 off issue I came across that I never have previously.

Sep 20, 2022 2:58 AM in response to scott.w.uhl

I have been following this thread for the past month because I was also having the same issues. Didn't have MS Teams but I did have other MS apps like Outlook and OneDrive. Haven't had the issue happen in at least 2 weeks, but I didn't delete any apps or change contacts permissions. It just randomly stopped doing it. I'm thinking it was a server issue either from MS or Apple that has since been fixed.

Contact and Userid Images Disappearing

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