Contact and Userid Images Disappearing

So I have seen some have experienced this issue already with no solution. I am seeing contact images disappear with a random string being added at the end of phone numbers or in the country field that starts with X-IMAGEHASH or X-ABADR. It also changes any numbers marked as "Mobile" to "Phone". It messes up using Siri to make calls or just trying to call someone with an impacted record because often it adds the string to the end of their number. I should add this can occur even if there is no image associated with the contact but interestingly it seems to be the same contacts every time despite there being no real commonality between them. A restore of contacts back to a time before this began happening had no impact. The next day the same thing occurred. To make things even more complicated my Userid picture on the Mac which references Photos also disappears at the same time. It seems to have something to do with anything that references Photos on the iCloud for the most part but why I could not tell you. Nothing (no third party apps) has access to my contacts or photos. It happens on all devices - iPad, iPhone, Mac M1 Max, Watch.

Posted on Jul 12, 2022 3:06 PM

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Posted on Jul 24, 2022 3:32 PM

I updated all devices - Mac, IOS, Watch - everything to the versions just released. I haven't had the issue in the days since. I suspect it was a Mac issue but I wanted to make sure everything was in sync with the latest versions. It seems to have rectified the issue for me.

119 replies

Sep 19, 2022 3:09 PM in response to Kamiezak

so far so good on my end. All devices back on iCloud contact. Prior issue not popping back up yet (knock on wood)


I have had one really weird issue once switched my devices back to iCloud contact. I opened messages, went to create a new text , entered in name which pulled up the contact suggestion properly). I sent text. and then contact was...gone off my phone. Contact remained on iCloud.com, my Mac, my iPad, but...just gone off phone. I restarted phone, turn iCloud contacts off/on, nothing worked. Created new contact for said contact and it was fine. Just was a really 1 off issue I came across that I never have previously.

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Contact and Userid Images Disappearing

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