How do I access greyed out files?

janiebabe wrote:

I have fairly recently purchased an HP Printer scanner, and have put

some documents I have scanned into a folder on my Mac.

However now I cannot access them as they are greyed out - can anyone help? I have just restarted my Mac and also updated the software today 12 July 2022. Thank you.

Updated from what to what today?

Located where...?

what folder what directory?

Do a spotlight search if necessary.... hold the Option Command keys and click your file should open in the Finder.

SafeBoot How to use safe mode on your Mac - Apple Support will sort many anomalies

I may have an answer for you. Sometimes when a new OS is installed, scanning software stops working and must also be updated. You say that these are files that you have scanned and saved. First, do a new scan to determine if the scanner software still works. If not, visit the HP help site and download an updated software that works with your installed OS. That may clear up your problem. Good luck.

They are greyed out where? In which application? The Finder?

Can you post a screenshot?

Are you attempting to open scanned PDF documents with an application that cannot open them? That would be the reason for grayed out files in that application's file chooser.