Adobe

Tried printing my bank statement using Adobe PDF and message says Failure to load, I never had a problem before. This started last week. Never changed anything. Monterey 12.4 and Safari 15.5 on MAC Book Pro.



MacBook Pro 15″, macOS 12.4

Posted on Jul 14, 2022 8:22 AM

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Posted on Jul 14, 2022 12:26 PM

gjmsks28 wrote:

I am on the bank site and when I try to download my statement it says Failed to load your request. Please try again. my Adobe is the latest addition. Any suggestions.


Does not seem a download has anything to do with Adobe or Preview...(?)


Try a different browser and compare your results.


Make Safari your default web browser on Mac - Apple Support


5 replies
Question marked as Top-ranking reply

Jul 14, 2022 12:26 PM in response to gjmsks28

gjmsks28 wrote:

I am on the bank site and when I try to download my statement it says Failed to load your request. Please try again. my Adobe is the latest addition. Any suggestions.


Does not seem a download has anything to do with Adobe or Preview...(?)


Try a different browser and compare your results.


Make Safari your default web browser on Mac - Apple Support


Jul 14, 2022 12:25 PM in response to gjmsks28

When you're on your bank website, and you try to download your statement, your web browser will first download the file from your bank to your computer. Then your web browser will ask your computer to open the file with Adobe Reader. While there are variations, this is typically what happens.


From what you've said, it sounds like your bank is failing to provide the file to your web browser, so your web browser cannot download the file.


From what you've described, it sound like the problem is with your bank or your web browser, not with your Adobe software.


Mark

Jul 14, 2022 8:48 AM in response to gjmsks28

gjmsks28 wrote:

Tried printing my bank statement using Adobe PDF and message says Failure to load, I never had a problem before. This started last week. Never changed anything. Monterey 12.4 and Safari 15.5 on MAC Book Pro.



? If it is an adobe issue— try upgrading their software.

Contact Customer Care - Adobe Support




Open your PDF in Preview.app and try again, Command P opens the print dialogue(?)


Print PDFs and images in Preview on Mac - Apple Support


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