iPhone Storage Not Updating - tried it all!

montannie145 Said:

"iPhone Storage Not Updating - tried it all!: My iPhone 11 (ios 15.5) has not been moving past "Calculating category sizes..." for months when I try to check the storage. I have tried:"

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Thank you for the screenshot.

Troubleshooting iPhone Storage:

Internal storage cannot be upgraded. It is what it is. So, the maximum internal storage capacity never increases, even if you upgraded your iCloud plan. Learn More here: What's the Difference Between Device Storage and iCloud Storage? Apple Support. 

So, what to do:

Clear Space:

Try clearing internal storage though use of the following:

What Space to Clear:

A. Clear Temporary Internet Files:

Clear your Temporary Internet Files(Cookies & Cache) of Safari:

• Cookies perform remembrance of certain site-entered data.
• Cache keeps a snapshot of the last time you visited a site.
• Go Here: Clear the History and Cookies from Safari on your iPhone, iPad, or iPod Touch - Apple Support

And...



B. Clean TV and Music Libraries:

Remove all unneeded files from your TV and Music Libraries. Full-Movies take up 2-4GB typically, and a bunch of those would take up a load of storage, ideally. So, if you have any movies that are not needed, then delete them.

And...

C. "Other" being the Culprit:

System Data (formerly called "Other"), basically contains unnecessary files such as caches that are used for system ease of use - all of which gather over time. Caches would be being used for remembrance of application use.  Use my User Tip: How to Clear "Other" in your iPhone's Storage - Use Backup - User Tip. 

In my experience following those steps typically clear it up on the phone itself.

Otherwise Contact Apple by call or chat to see if it’s a known issue or rare fluke with a solution.  Contact Apple for support and service - Apple Support

Try “Use the Finder or iTunes to check the storage on your iOS device“ at How to check the storage on your iPhone, iPad, and iPod touch - Apple Support