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jldavisphd Author

Level 1

4 points

Completion of iPhone XS Max backup onto a MacBook Pro

All software has been updated. I followed the directions for backing up all my iPhone data to my MacBook Pro (with encrypt on), but it won't finish. It's not giving me a message saying the last backup was at <date/time>. Instead, the iPhone screen shows a gray bar and the word "Calculating," and it's been like this for several hours. The gray bar isn't getting longer and the embedded word "Calculating" appears stuck!

Is this normal? Is it taking a long time because encryption is slow? Do I need to start over?

MacBook Pro 13″, macOS 10.12

Posted on Jul 16, 2022 6:44 PM

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Top-ranking reply

Community+ 2024

Level 10

414,058 points

Posted on Jul 16, 2022 9:04 PM

Connect iPhone to Mac

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes/Finder doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

Here is the process to --> Backup on iTunes.

If you are experiencing an issue not listed here, contact support

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Similar questions

2 replies

Top-ranking reply

Community+ 2024

Level 10

414,058 points

Jul 16, 2022 9:04 PM in response to jldavisphd

Connect iPhone to Mac

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes/Finder doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

Here is the process to --> Backup on iTunes.

If you are experiencing an issue not listed here, contact support

Reply

Level 10

149,592 points

Jul 16, 2022 9:11 PM in response to jldavisphd

Yes, it has taken way too long for a backup. I recommend that you restart your iPhone and your MacBook Pro and try the process again. Allow the whole process to complete. How long will it take? As you know, that depends on the amount of data on your iPhone and the read/write speed of your MacBook Pro. I would set aside no more than 2 hours if you are backing the data up for the first time. Most often, the process should complete under an hour’s time.

Axel F.

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Completion of iPhone XS Max backup onto a MacBook Pro

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