Completion of iPhone XS Max backup onto a MacBook Pro
All software has been updated. I followed the directions for backing up all my iPhone data to my MacBook Pro (with encrypt on), but it won't finish. It's not giving me a message saying the last backup was at <date/time>. Instead, the iPhone screen shows a gray bar and the word "Calculating," and it's been like this for several hours. The gray bar isn't getting longer and the embedded word "Calculating" appears stuck!
Is this normal? Is it taking a long time because encryption is slow? Do I need to start over?
MacBook Pro 13″, macOS 10.12