We got a ipad and we have the bill of sale how can we get the iPad unlocked

Is the iPad disabled or Activation Locked? If so, unless you can independently obtain assistance from the previous owner, the iPad is (and will remain) useless to you.

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support

As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.

Here is what Apple suggests when purchasing/acquiring a previously used iPad:

Check for Activation Lock before you buy a device from someone else

Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

1. Turn on and unlock the device. 
2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
3. Begin the device setup process.
4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

Be advised that you have purchased a very old, nearly 10-year old iPad model that is completely unsupported by Apple since 2016 and almost unsupported by third party app developers by 2019.

You have purchased a completely obsolete iPad model.

Sorry.

Apple ended support for all 9-11-year old iOS devices nearly 5 years, ago, in 2016.

Third party app developers abandoned and stopped supporting these 8-10-year old iOS devices nearly 4 years, ago, in 2018.

There are, virtually, NO MORE third party apps available from the iOS App Store, any longer!

Third party compatible apps for such old devices are few and far between, now, in 2022.

This includes apps for both iOS 9 AND iOS 10 devices and, throughout 2022, ALL iOS 12 ONLY devices!

AND, NO WAY to, initially, install any older, compatible, third party apps into this old iPad, any longer!

NO MORE SUPPORT! NO MORE APPS!

All 2011-2012 iPad 2, 3, 4 and 1st gen iPad Mini models are fully and completely unsupported AND obsolete!

Sorry, but this is the reality for ALL 9-11-year old AND OLDER iOS devices now. Especially now, in 2022.

In addition, the internal, rechargeable batteries in these old iPads are, also, running on borrowed time.

Not worth the costs to replace these old internal, rechargeable batteries in these old iPads, any longer, either.

Also, these very old iPad models have NO trade-in nor any resale value, either.

It is mid 2022, now.

You really need to seriously consider a purchase of a new iPad model OR a much, MUCH “newer” and less expensive, refurbished or used iPad models, from better known, trusted Apple product/device retailers/resellers, some locally or from online, on the Web/Internet, capable of running the latest iPadOS versions.

There are PLENTY of less expensive, newer, older iPad models that can run the latest, current versions of iPadOS.

If you need OR ONLY able to purchase older, less expensive iPad models, look at older iPads from 2015 and later.

All of these older model iPads below, CAN, currently, run the latest releases of iPadOS 15 and the up and coming iPadOS 16 releasing sometime in the Fall of 2022.

2015-2017, 12.9 inch screen iPad Pro models. ( 1st gen Pencil support )

2017,10.5 inch screen iPad iPad Pro models ( 1st gen Pencil support )

2017, 9.7 inch screen iPad 5th gen models ( NO Pencil support )

2018, 9.7 inch screen iPad 6th gen models ( 1st gen Pencil support )

2019, 10.2 inch screen iPad 7th gen models ( 1st gen Pencil support )

2020, 10.2 inch screen iPad 8th gen models. ( 1st gen Pencil support )

2019, 7.9 inch screen iPad Mini 5th gen models ( 1st gen Pencil support )

Get the largest internal data storage model you can afford as NO Apple iOS device has ANY expandable storage.

I am sorry that you had to learn all of this, but this does not change any of the facts regarding these very old iOS devices.

Please recycle these old devices properly and responsibly.

Sorry & Best of Luck to You!

Apple will only help you if you have the original sales receipt from the initial sale.

There is nothing we can do for you.

1972goldyear Said:

"We got a ipad and we have the bill of sale how can we get the iPad unlocked"

-------

For Note:

Keep Personal Info Off of these Forums:

Important: Leave personal info (addresses and signatures) off of these forums. I've asked the Host to remove your images, as it provided such info. These public forums are out there for everyone to view.