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Why can’t I dial “1” to receive a call from jail? It won’t let me all of a sudden

Why can’t I dial “1” to receive a call from jail? I’ve been able to for months and now it won’t let me. Can’t even press “2” to decline, if I wanted too

iPhone SE, iOS 15

Posted on Jul 19, 2022 6:01 PM

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Question marked as Top-ranking reply

Posted on Jul 19, 2022 6:14 PM

if the keypad is appearing and the DTMF tone is being generated but is not registering with the calling toll-call system, you’ll want to check with your carrier. This might be with your carrier, or it might be a malfunction within the calling toll-call system.


I’ve never used this system, but this (option 2) would test what your iPhone is doing: https://testcall.com/804-222-1111/ — your carrier almost certainly has a similar testing system available within their network, though they may not publicize it.

2 replies
Question marked as Top-ranking reply

Jul 19, 2022 6:14 PM in response to Baj04

if the keypad is appearing and the DTMF tone is being generated but is not registering with the calling toll-call system, you’ll want to check with your carrier. This might be with your carrier, or it might be a malfunction within the calling toll-call system.


I’ve never used this system, but this (option 2) would test what your iPhone is doing: https://testcall.com/804-222-1111/ — your carrier almost certainly has a similar testing system available within their network, though they may not publicize it.

Why can’t I dial “1” to receive a call from jail? It won’t let me all of a sudden

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