MacBook Pro 2019: Mouse CURSOR freezes every few minutes

Ok, this one has me so stumped I'm actually posting in communities like this and not only reading.


When I use my mouse on my Mac every few minutes. The mouse freezes for a moment, seems to restart, then allows control again. The issue affects every button, scroll, and pointer movement.

I've tried using bluetooth as well as the supplied dongle.

The error doesn't seem to affect any other bluetooth or wifi connections to my Mac, only my mouse.

I tried uninstalling Logitech Options+ to see if that was the issue and nope, still happens.

I get the following errors in console when it freezes:

error   08:47:39.015479-0400    bluetoothd  Invalid operation. Trying to get HIDBehavior for 27F98F35
error   08:47:39.015886-0400    bluetoothd  Invalid operation. Trying to get HIDBehavior for EE502172
error   08:47:39.016387-0400    bluetoothd  Invalid operation. Trying to get HIDBehavior for 35789670

This is what comes up right before the error in Console:

default 08:47:39.015161-0400    bluetoothd  Update devices: paired, classic, 5 total
default 08:47:39.013889-0400    bluetoothd  Accessory power changed (coalesced)
default 08:47:38.023031-0400    bluetoothd  Sending XPC message "CBMsgIdPeerConnectionParametersUpdated" to session "com.apple.PerfPowerServices-central-525-29"
default 08:47:38.016076-0400    bluetoothd  Connection Update: setting LE device "<private>" connection threshold to 50 events with interval 12, LSTO 100

I've reset PRAM and SMC to no avail. I've charged batteries, un-paired and re-paired, and just about everything else I can think of. I even wiped and reinstalled MacOS.

So my question is this: What in blazes is causing my mouse to behave this way? And more importantly, how do I fix it?

I have tried the following mice and each has had the same issue:

  • Logitech MX Master
  • MX Master 2
  • MX Master 3 for Mac
  • PC/Mac MX Master 3s

I've run each one on my 2019 MacBook Pro with Touch Bar. Here's the specs:

  • Monterey 12.4
  • 13-inch 2019 w/2 Thunderbolt 3 ports
  • 1.4 GHz quad-core Intel Core i5
  • 16 GB ram

Here's my Bluetooth info: Bluetooth Controller:

  • Address: F8:FF:C2:5B:CE:D1
  • State: On
  • Chipset: BCM_4377
  • Discoverable: Off
  • Firmware Version: 85.87.148
  • Product ID: 0x0001
  • Supported services: 0x382039 < HFP AVRCP A2DP HID Braille AACP GATT Serial >
  • Transport: PCIe
  • Vendor ID: 0x004C (Apple)


Finally, I've tested with my MacBook docked and shut in multiple positions as well as undocked and with nothing else plugged into it or connected to it other than WiFi and the mouse.

MacBook Pro

Posted on Jul 20, 2022 8:14 AM

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3 replies

Jul 20, 2022 9:29 AM in response to Pubmariner

It's possible that this could be related to an internal issue with Bluetooth.


UPDATE: Try resetting your Mac's Bluetooth by typing the following in Terminal: sudo pkill bluetoothd. After a few minutes try to reconnect your mouse.


If this doesn't work, you can get it looked at at the Genius Bar and see if they can spot any issues with it. See this link for scheduling a visit and scroll down to "Get Hardware Help": Genius Bar Reservation and Apple Support Options - Apple


Until you can get it looked at, I would just use the trackpad. Let me know if there's anything else I can help you with.

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MacBook Pro 2019: Mouse CURSOR freezes every few minutes

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