icloud rejects emails from our server

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icloud rejects emails from our server

Our order processing system sends purchase confirmations when a transaction is completed. We use AWS for the actual sending. Email sent to any icloud.com account is rejected. We aren't having trouble with any other email provider (Google, Microsoft, Yahoo, and many other smaller ones). When I check an email that I send to my own gmail account, it has passed all the DMARC and other validation checks.

For now, we have stopped people from specifying icloud email addresses in our system. Hopefully this issue will be corrected and icloud users on our system won't continue to be inconvenienced.

Posted on Jul 20, 2022 10:58 AM

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Answer 1

TammyW_03

Community Specialist

Jul 21, 2022 11:10 AM in response to rjd4444

Hey rjd4444,

For this we recommend reaching out to Apple Support directly to look into this more. We found in Step 4 from the section "If your recipient doesn't receive your message" the following If iCloud Mail isn't working - Apple Support

4. If your recipient still doesn't receive your message, but your message was sent without any alerts or “undelivered mail” messages, your message might be blocked or filtered by the iCloud Mail servers or the recipient's mail server. To find out, contact iCloud Support. You should also ask your recipient to contact their email administrator.

We hope this helps. Thanks for participating in Apple Support Communities.

Take care!

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icloud rejects emails from our server

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