Time Machine: Backup Not Completed

Shortly after Time Machine starts a backup, a dialog box comes up:

Backup Not Completed

Time Machine couldn't back up to "Bk4"

If I hover the mouse over the window, a button appears: "Details"

If I click on the button, another dialog box appears:

Time Machine couldn't complete the backup to "Bk4"

An error occurred while preparing the backup.


I am running Monterey 12.4 (latest available at this time) on a Late 2015 iMac with Intel processor. I have been running Time Machine successfully for years, using a series of external disks. I recently bought and added a number of new disks, including 2 to replace my previous, failing backup disk (which I removed and discarded). Time Machine worked fine for about 2 months. Four days ago, I started getting the above messages (with the name of the backup disk changing; Bk4 is an example), and have not gotten a successful Time Machine backup since.


I've tried:

Halt syncing of Google Drive and quit.

Run Disk Utility>First aid on backup disks and internal disks, with Mac in Recovery mode.

Use just 1 backup disk instead of 2.

Remove all external disks from system except backup disk.

Free up space on internal hard drive. It had been 95% full, now just 60% full.

Erase backup disk using Disk Utility, and start Time Machine afresh.

Format backup disk as APFS rather than APFS (Case-sensitive)

Connect backup disk directly to USB port on computer rather than through a USB hub.

Try an older, smaller disk for backup.


Time Machine invariably failed, with the error messages above. The disks check out fine in Disk Utility and for other uses.


I'm now using 3rd-party backup software. It required some tweaking (including APFS case-insensitive formatting, connection of drive directly to USB port on computer) but otherwise is working fine.


iMac 21.5″, macOS 12.4

Posted on Jul 20, 2022 7:24 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 23, 2022 12:36 PM

Time Machine seems to be working again on my Mac. The key seemed to be to install an update to macOS 12.5. (This was not available when I began having problems: thanks to Diego for pointing it out).


I also connected the backup disk directly to a USB port on the back of the computer (rather than through a USB hub), and fully erased the disk and removed all partitions; these hadn't sufficed, when I tried them under 12.4.


I can also now read my old backups, saved on another disk.


[Personal Information Edited by Moderator]

Similar questions

3 replies
Question marked as Top-ranking reply

Jul 23, 2022 12:36 PM in response to bryanr14

Time Machine seems to be working again on my Mac. The key seemed to be to install an update to macOS 12.5. (This was not available when I began having problems: thanks to Diego for pointing it out).


I also connected the backup disk directly to a USB port on the back of the computer (rather than through a USB hub), and fully erased the disk and removed all partitions; these hadn't sufficed, when I tried them under 12.4.


I can also now read my old backups, saved on another disk.


[Personal Information Edited by Moderator]

Jul 25, 2022 7:30 PM in response to nanofish

I've learned more about this error, now that I'm using OS 12.5. If I run with 2 backup disks connected directly to the computer; and 2 x 2-disk RAID sets, connected via 2 USB hubs, then Time Machine can't write or read backups. If I run with 1 backup disk connected directly to the computer; and 1 RAID set connected via a USB hub, then Time Machine works normally.


I _think_ I tried running with just a backup disk when I was using OS 12.4, so the change to OS 12.5 may be critical as well.

Jul 21, 2022 4:26 PM in response to nanofish

Hello nanofish,


Thank you for reaching out in Apple Support Communities. We understand an error message appears that a backup to Time Machine cannot be completed. We'll be happy to help.


Excellent job with the troubleshooting steps that were performed. There are additional steps available that may help. Let's ensure we follow these steps: If you can't back up or restore your Mac using Time Machine - Apple Support For example, you'll want to see if there's a possible update for the firmware of the backup disk available through the manufacturing company.


If these steps do not help, we recommend to contact Apple Support to review this further. You can contact them through this link here: Apple Support


Kind regards.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Time Machine: Backup Not Completed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.