You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Problem with incoming bounced mail notifications in Apple Mail

i'm using OS 10.15.7, email program Mail Version 13.4.

I've been using email since 1995. Something started happening in the past week that never happened before.


i wonder if anyone has ever heard of this on a Mac and whether it's any kind of fraud/scam kind of thing. And if it's something real, how can it be fixed?


They started on 7/13, so 9 days as of today. There are 460 of them, and on top of all the pre existing spam i have to meticulously sort all day long, this is overwhelming.


All the messages look the same, but are each for a different email that comes into my inbox. In the From column, it says admin. it doesn't say which admin it is. I don't think Apple Mail has an unidentified "admin" that sends you notifications, does it?


In the Subject column, they all say:

ATTENTION: Bounced Message Notification, bytes in the mailbox!!


The email says:


A message was sent to you that was returned to the sender(bounced)

because it would have caused your mailbox quota to be exceeded.


The following is the reason that the message was over quota:


      Quota Type: bytes in the mailbox

 Quota Available: 10.1KB

     Total Quota: 5000000.0KB


under that part, it says:


The following is the information on the message that was bounced:


and it shows the Sender, Subject, Message ID, and Date.


It says "The message was bounced from the following folder:


INBOX


If i move the message to a different mailbox, which i do because i can't have it cluttering my new mail, along with the over the top spam clutter, then if i move it, it changes the name of the folder it is "bounced from" to the name of the mailbox i moved it to.


Has anyone seen anything like this before? Why would i get it all of a sudden after almost 30 years of email without it ever happening? It seems like such an "unMac" thing, at least the way Macs used to be.


Does anyone know how to make it stop? I use Gmail, which comes into my inbox as a specified mailbox with the name Google. i don't t think i created it but i'm not sure. I used to use 4 email accounts, earthlink, roadrunner, me.com, and gmail, each had its own Inbox under the Apple Mail Inbox section. Now there are only two left, the one called Google and the one called Roadrunner. In trying to troubleshoot this, i learned tonight that there is no longer a roadrunner server, all the roadrunner mail has been 'rebranded' as Spectrum/Time Warner Cable, which is my ISP. So i called Spectrum. The customer service person just said i am over my quota and to get it right, it's a long process, i have to delete my mailbox. She said she has never used a Mac and is a "PC person," as if that was relevant? it wasn't me who brought it up. She said something about right-clicking something. i don't have a mouse, just a trackpad.


Is it a bug? I don't see anything that seems like a fraud scheme, there's nothing for me to click on in order to fix the problem, nothing where i would enter my email, and the sender of the email is not identified. Just "admin." is it from Apple?


Also, i seem to be getting most of my emails. I haven't h ad anyone contact me about a returned email that didn't go through and the actual email comes through as a separate normal looking email.


MacBook Pro 13″, macOS 10.12

Posted on Jul 22, 2022 12:31 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 22, 2022 4:34 AM

E-Mail Servers, in general, do have a Data Capacity CAP.


Meaning, once that CAP has been reached, no new message can be stored until Space is made on the Mail Server


To share, I used to send my 94 year old Auntie e-mails and I would receive a message back for her Mail Servers along a similar lines as you are receiving.


Phoned by Auntie and she told me she had not checked her e-mail on months.


In effect, any new e-mail sent to here would Exceed the Data CAP her e-mail Severs allowed.


At this point, until she actually opened here e-mail application and deleted the thousands of e-mails - no Empty Space on the Mail Server was created.


Understand your situation is slightly different but the concept is similar. E-mail Server Data Cap comes into play

Similar questions

1 reply
Question marked as Top-ranking reply

Jul 22, 2022 4:34 AM in response to jaw444

E-Mail Servers, in general, do have a Data Capacity CAP.


Meaning, once that CAP has been reached, no new message can be stored until Space is made on the Mail Server


To share, I used to send my 94 year old Auntie e-mails and I would receive a message back for her Mail Servers along a similar lines as you are receiving.


Phoned by Auntie and she told me she had not checked her e-mail on months.


In effect, any new e-mail sent to here would Exceed the Data CAP her e-mail Severs allowed.


At this point, until she actually opened here e-mail application and deleted the thousands of e-mails - no Empty Space on the Mail Server was created.


Understand your situation is slightly different but the concept is similar. E-mail Server Data Cap comes into play

Problem with incoming bounced mail notifications in Apple Mail

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.