Apple+ and purchase of season 1 of FX "Old Man"

I have watched the first 6 episodes, but the latest -episode 7 shows up as available

It seems that the iTunes Store copy of e7 hasn’t been been supplied to Apple’s servers at this time. Not sure if a few days difference is expected for this show, between first airing on network TV and VOD availability.

The old man, Season 1 on iTunes - Apple (US)

If you want, you can contact the iTunes Store staff, to ask what’s up, and if they can contact FX for the anticipated content.

I was wondering the same thing. I will reach out as well to the help staff. I can understand a 24hr delay between the native release (FX) but not more than that. Even that is a little of putting as I paid for the content and as such I don’t think I should wait.

I reached out to Apple Support via chat, was directed to call 800-275-2273, spoke with someone in ITunes support who then said I had to be transferred to another section. After waiting on hold, I spoke with another support individual and explained the problem. They reviewed the notes from the prior conversation, said they would look into it. They put me on hold and then dropped the call.

So, after investing 45 minutes, I know nothing more but hope they are at least aware of the problem.

I'm having the same problem. But let's be honest here. Tim doesn't give a ****. He has our money, so what if there's a delay??? I know it's a minor thing here, but Apple, under Tim's reign has only benefited stock holders. What innovation has Tim provided lately? He's only gotten me to waste my time here. Remember when Apple was a computer company?

We just finished a chat with Apple Support regarding this issue and were told that Apple is just acting as a payment portal and is not responsible for delivery of content. Basically they take your money and then don't care whether or not the product is delivered. They did offer a refund, so if the episode does not appear soon and if enough of us start requesting a refund, maybe in the future they will learn to care about delivering what was purchased.

This seems to be a standard reply. When MLB offered refunds for the MLB season pass in the 2020 Covid shortened season, Apple refused to honor the refund, saying it only applied if you bought the pass directly through MLB and not through iTunes. I spent hours emailing, chatting and speaking with Apple support, to no avail. Needless to say, I now only purchase through MLB directly.

As a long time customer (I purchased the original Macintosh in 1984), it is truly disappointing to see how little regard Apple has for its customer base. Even Amazon is more responsive to long term customers than Apple, these days.

This is utterly unacceptable. Apple made me the promise of a complete season pass, not FX or Hulu, I paid Apple, so as far as I’m concerned, Apple is responsible. After several calls, a 48 hour wait for a respnse which never came, I conclude that nobody at Apple is the slightest bit interested in helping me find out what’s going on, or in providing me what I paid for in a timely manner. If they’re going to offer this service, then they and they alone need to stand behind their promises. If FX doesn’t deliver the product Apple should go after them for me, not shrug their shoulders and act like it’s up to me to sort it out. Like someone said, if Apple customer support has decided to act like Comcast customer support, in the long run they’re gonna wind up without any customers.

Although Apple’s response on this has been completely inadequate, it may be an issue with FX or Hulu, since the episode is also unavailable for purchase or download on Amazon. The rest of the season is available there, as well.

Apple finally sent me an official reply. Here’s the money quote::

“Generally, television networks provide Apple with the latest episode of each show within 24 hours of the episode airing in your particular country. Occasionally, there can be a delay, and release dates can vary. If an episode has aired and continues to remain unavailable, please contact the television network.”

Yep. We just sell the stuff. You gotta send it back to the factory if you want it serviced. Bet they got their 30% though, or since it’s Disney maybe their 15%, or whatever. What a shabby way to treat customers. It really is like Comcast. Last season pass I ever buy from Apple, I can tell you that.

Same here. Called support and after them telling me to reset my Apple TV (which was worthless and very irritating as I had to sign back in to Apps) I finally found someone who simply told me that their server is not updated yet for episode 7. Very frustrating.

Did it the hard way. Signed up for the free Hulu trial, watched episode 7, canceled the free trial afterwards. Maybe someday it’ll show up in my paid-for season pass so I can download it, but at this point I really couldn’t care less. Maybe that was the whole idea after all, stiff people on the season finale, get them frustrated enough to sign up for the Hulu free month, then hope they get hooked on other shows and stay with the service after the trial period is up. I hope not, but given the amount of sleaziness visible in the streaming wars these days, I have to admit that the thought did cross my mind.

I have the same problem. I also find it frustrating because we paid. It would be so helpful if Apple would just explain what is going on and communicate about when the content will be available, right on our TV so we don't have to go searching online. It's really not very Apple-like. Steve wouldn't allow it.