Apple+ and purchase of season 1 of FX "Old Man"

I'm having the same problem. But let's be honest here. Tim doesn't give a ****. He has our money, so what if there's a delay??? I know it's a minor thing here, but Apple, under Tim's reign has only benefited stock holders. What innovation has Tim provided lately? He's only gotten me to waste my time here. Remember when Apple was a computer company?

This seems to be a standard reply. When MLB offered refunds for the MLB season pass in the 2020 Covid shortened season, Apple refused to honor the refund, saying it only applied if you bought the pass directly through MLB and not through iTunes. I spent hours emailing, chatting and speaking with Apple support, to no avail. Needless to say, I now only purchase through MLB directly.

As a long time customer (I purchased the original Macintosh in 1984), it is truly disappointing to see how little regard Apple has for its customer base. Even Amazon is more responsive to long term customers than Apple, these days.

This is utterly unacceptable. Apple made me the promise of a complete season pass, not FX or Hulu, I paid Apple, so as far as I’m concerned, Apple is responsible. After several calls, a 48 hour wait for a respnse which never came, I conclude that nobody at Apple is the slightest bit interested in helping me find out what’s going on, or in providing me what I paid for in a timely manner. If they’re going to offer this service, then they and they alone need to stand behind their promises. If FX doesn’t deliver the product Apple should go after them for me, not shrug their shoulders and act like it’s up to me to sort it out. Like someone said, if Apple customer support has decided to act like Comcast customer support, in the long run they’re gonna wind up without any customers.

I have the same problem. I also find it frustrating because we paid. It would be so helpful if Apple would just explain what is going on and communicate about when the content will be available, right on our TV so we don't have to go searching online. It's really not very Apple-like. Steve wouldn't allow it.

It’s pretty much a refund situation at this point. Did anyone see the fine print saying we purchased a partial season, and needed to purchase another stream service providing the season finale for “Old Man”. I would imagine we’ll all be avoiding the purchase of an Apple TV season from another streaming production from here out. This is the worst purchase in Apple history, bar none. Who makes these decisions without full knowledge of the product it’s selling? Honestly, this is pathetic.

I've gotten two insulting email responses from Apple:

It's your problem. Call FX yourself if you're unhappy..

Nowhere do they accept responsibility for the defective product they sold me or indicate they're doing anything to make it right.

Almost unbelievable disdain for their customers.

Apple stop giving a **** when Steve died and Tim took over. It’s not Apple Computer it’s just Apple. They make phones. They’re beholden to their stockholders. Period. What serious innovation has there been since Tim took over? They’ve gone the same way as Adobe and Federal Express. Ever file a complaint with FedEx????

Same problem. Purchased and paid for the season but episode 7 not available to download

They will learn to care? I love it.

I purchased the entire series The Old Man (via Apple TV but the seventh chapter is missing!!!

how can I view the final episode?

Wow, that's weird. I swear it available on Amazon Prime Video yesterday, but as was just pointed out, it's "currently unavailable" there as well, as of this moment (7-24-22, 8:38pm EDT)

Wow. Apple’s renunciation of all responsibility to its clients is no less than amazing.

Actually I am having the same problem on Amazon Prime Video, which relays the message that "we will email you when this is available"