Apple+ and purchase of season 1 of FX "Old Man"

We just finished a chat with Apple Support regarding this issue and were told that Apple is just acting as a payment portal and is not responsible for delivery of content. Basically they take your money and then don't care whether or not the product is delivered. They did offer a refund, so if the episode does not appear soon and if enough of us start requesting a refund, maybe in the future they will learn to care about delivering what was purchased.

I have watched the first 6 episodes, but the latest -episode 7 shows up as available

It seems that the iTunes Store copy of e7 hasn’t been been supplied to Apple’s servers at this time. Not sure if a few days difference is expected for this show, between first airing on network TV and VOD availability.

The old man, Season 1 on iTunes - Apple (US)

If you want, you can contact the iTunes Store staff, to ask what’s up, and if they can contact FX for the anticipated content.

Same here. Called support and after them telling me to reset my Apple TV (which was worthless and very irritating as I had to sign back in to Apps) I finally found someone who simply told me that their server is not updated yet for episode 7. Very frustrating.

Apple finally sent me an official reply. Here’s the money quote::

“Generally, television networks provide Apple with the latest episode of each show within 24 hours of the episode airing in your particular country. Occasionally, there can be a delay, and release dates can vary. If an episode has aired and continues to remain unavailable, please contact the television network.”

Yep. We just sell the stuff. You gotta send it back to the factory if you want it serviced. Bet they got their 30% though, or since it’s Disney maybe their 15%, or whatever. What a shabby way to treat customers. It really is like Comcast. Last season pass I ever buy from Apple, I can tell you that.

Did it the hard way. Signed up for the free Hulu trial, watched episode 7, canceled the free trial afterwards. Maybe someday it’ll show up in my paid-for season pass so I can download it, but at this point I really couldn’t care less. Maybe that was the whole idea after all, stiff people on the season finale, get them frustrated enough to sign up for the Hulu free month, then hope they get hooked on other shows and stay with the service after the trial period is up. I hope not, but given the amount of sleaziness visible in the streaming wars these days, I have to admit that the thought did cross my mind.

Although Apple’s response on this has been completely inadequate, it may be an issue with FX or Hulu, since the episode is also unavailable for purchase or download on Amazon. The rest of the season is available there, as well.

Glad I found this thread as I thought I was going nuts. I see that episode 7 is available on Prime Video, but not on Apple. Hopefully it's a mistake and will be corrected soon.

And it just appeared on Apple.

I was wondering the same thing. I will reach out as well to the help staff. I can understand a 24hr delay between the native release (FX) but not more than that. Even that is a little of putting as I paid for the content and as such I don’t think I should wait.

I reached out to Apple Support via chat, was directed to call 800-275-2273, spoke with someone in ITunes support who then said I had to be transferred to another section. After waiting on hold, I spoke with another support individual and explained the problem. They reviewed the notes from the prior conversation, said they would look into it. They put me on hold and then dropped the call.

So, after investing 45 minutes, I know nothing more but hope they are at least aware of the problem.