Disney double charge by apple and paypal - how could this happen?

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Level 1

4 points

Disney double charge by apple and paypal - how could this happen?

Yesterday my wife and I wanted to see the new Dr. Strange movie on Disney+, so I decided to start the subscription (that was canceled in february) again. I took the monthly payment option. I thought the last payment option - PayPal - would be automatically chosen.

Today I realised that I was double charged by Apple and PayPal.

I canceled the subscription with Apple and tried to get my money back using apple refund.

That's so wierd! I just don't know how this could happen.

Am I the only one with this issue?

Best regards.

FK

Posted on Jul 22, 2022 11:43 PM

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Answer 1

SravanKrA

Level 10

432,720 points

Jul 23, 2022 12:12 AM in response to flx77

Is the subscription billed through another company?

On your bank statement, find the charge for the subscription. If it does not say iTunes, Apple, or something similar, the subscription might not be billed through Apple.

Get help with subscriptions that aren't billed through Apple.

Did a family member sign up for the subscription?

A Family Sharing organizer can’t manage subscriptions for other family members. Ask your family members to change or cancel their subscriptions from their own devices or when they're signed in with their own Apple ID. You can also use Ask to Buy to control what kids buy.

Turn on Ask to Buy.

Did you subscribe with a different Apple ID?

To see subscriptions for a different Apple ID, sign in with that Apple ID, then follow the steps in this article.

Forgot your Apple ID?

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