User profile for user: wbgo
wbgo Author
User level: Level 1
8 points

iPad 2 on iOS 9.3.5 stuck on connector to iTunes screen

iPad 2 constrained to iOS 9.3.5 is stuck on the Connector to iTunes screen; power/home button combo does not release. I would restore but got here trying to backup; no backup since 2016 (due to these kinds of issues). Attempts to backup resulted in unable to backup messages. I was able to manually transfer some of the app data in iTunes, but was unable to download or sync photos and movies. I reset network settings, then tried to update, but got Error 27. Tried different cables, USB ports, computers. Is my only option to factory reset and lose photos and movies? If I let the iPad run until it loses power, will that do anything? Right now, it's a brick.

iPad 2

Posted on Jul 23, 2022 5:04 PM

Reply

Similar questions

3 replies
User profile for user: ChrisJ4203
ChrisJ4203
User level: Level 10
236,297 points

Jul 24, 2022 11:13 AM in response to wbgo

If you follow all of the steps in that support document, then did you scroll further down and get to this section?


Check your hardware

If you see error 53, use these steps.

If you see one of the errors below, you might have a hardware issue:

  • 1, 3, 11, 12, 13, 16
  • 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56
  • 1002, 1004, 1011, 1012, 1014, 1667, 1669

Here's what to check. Try again after each step:

  1. If iTunes is already open, quit and reopen it.
  2. Check your third-party security software.
  3. Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your device.
  4. Check for outdated or modified software. 

If you still see the error, contact Apple Support.


You need to contact Apple Support as indicated there.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad 2 on iOS 9.3.5 stuck on connector to iTunes screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up