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Touch ID Password

I am getting a "Touch ID requires your password when MacBook Pro restarts." Does not allow me to get a chance to reset the password. I never set up Touch ID. Need help bypassing this error and getting into my MacBook. I am new to MacBook Pro.

Posted on Jul 26, 2022 11:34 AM

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Question marked as Top-ranking reply

Posted on Jul 26, 2022 12:22 PM

It's not an error. That message is simply telling you that after a reboot of your Mac, you need to type in your password – Touch ID is not accepted for that first unlocking, for security reasons. (Side note: iOS devices are the same, when you restart an iPhone or iPad, you need to type in your password, Face ID and Touch ID are disabled until the password is entered).


So, what you need to do is enter your password. After that, if you've set up Touch ID then it will work to unlock your Mac.


If you have forgotten your password, follow the steps here:


If you forgot your Mac login password - Apple Support


Reset your Mac login password - Apple Support


2 replies
Question marked as Top-ranking reply

Jul 26, 2022 12:22 PM in response to TISDTeacher

It's not an error. That message is simply telling you that after a reboot of your Mac, you need to type in your password – Touch ID is not accepted for that first unlocking, for security reasons. (Side note: iOS devices are the same, when you restart an iPhone or iPad, you need to type in your password, Face ID and Touch ID are disabled until the password is entered).


So, what you need to do is enter your password. After that, if you've set up Touch ID then it will work to unlock your Mac.


If you have forgotten your password, follow the steps here:


If you forgot your Mac login password - Apple Support


Reset your Mac login password - Apple Support


Touch ID Password

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