iPhone 13 Pro screen dims and brightens at will.

Just in case “everything” isn’t EVERYTHING, does EVERYTHING include:

• Settings/Accessibility/Display & Text Size/Auto-Brightness
• Settings/Face ID & Passcode - turn OFF Attention Aware Features
• Settings/Display & Brightness/Autolock - The screen will dim a few seconds before the lock times out, as a warning
• Temperature - If the phone is in a hot environment such as a car dashboard or elsewhere in direct sunlight if the phone gets too hot the screen will dim in an attempt to cool it off before the phone shuts down due to exceeding its operating temperature, because the screen is a major source of internal heat.

Odd that a feature does what it is designed to do? The idea behind Attention Aware is it will dim the screen when you are not looking directly at it, to save energy; the screen is one of the heaviest users of energy in the phone.

jeri1208 wrote:

I guess you can tell I'm not a nerd Lawrence. I imagined that the one I asked for help at the Verizon store knew what he was doing.

Ah, a sad tale there. Several years ago Verizon fired all of the tech support staff at their stores, and replaced them with minimally trained sales people. One of the regulars in this forum was a 20 year tech support manager in Verizon’s retail division. The best place to go for support is an Apple store, followed by Best Buy, the only other iPhone Apple Authorized Service Provider for iPhones on the US.