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Hi all. It is now July 2022 and I am still getting sound drop outs for a few seconds in Netflix Atmos on my ATV4K. I check software updates every day but still get total silence roughly twice during full feature movie. All other apps works flawlessly. My ATV4K is the latest and I feed a Arcam 390 for sound processing.
Is apple aware of this problem and are they working on it?
Humbly grateful for any advice…
Hello Robert_67,
Check the Apple TV to make sure there are no software updates available for Netflix (since the problem is app specific.) You can turn on automatic updates for apps by going to Settings > Apps, and selecting Automatically Update Apps.
Also, adjust the Apple TV settings as needed. This guide will help: Adjust video and audio settings on Apple TV - Apple Support.
This page shows which audio formats are supported on Apple TV and the setups you can use to play sound in the highest quality: Play audio in Dolby Atmos or surround sound on your Apple TV - Apple Support.
Best wishes!
Hi Robert_67,
Since all other apps work without experiencing the sound quality issue, have you checked to make sure your settings match those listed here: https://help.netflix.com/en/node/64066?
I'd be curious to know if the issue persisted with a different connection, such as your HDMI 2.1 or better plugged in directly to your TV from your ATV 4K ; bypassing the Arcam 390.
Have you already tried to Reset or restore your Apple TV to its factory settings - Apple Support? If not, that's something that could be helpful, even in app-specific instances of sound cutting out.
If all else fails, you can always reach out to Official Apple Support to let them know what's going on.
Take it easy out there!
Great advice thx. I do not fancy a factory reset of my ATV with the hassle to get all apps back in with passwords and credit cards etc 😊
Unfortunately I have a dedicated cinema so my sound can only come from the Arcam390. The thing is that it has worked beautifully for almost two years and suddenly there are drop outs on Netflix in Atmos…
Thank you
Did and Done all that before with no effect
Drop out Netflix Atmos sound Apple TV4K
