When i connect my macbook pro 2017 to a 19” monitor, the monitor crashes, it seems to work with only certain screen resolutions but they don’t fit the screen correctly. The monitor specifications are:
19" Class / 720p / 60Hz / LCD HDTV - 1440 x 900 pixel resolution
MacBook Air 13″, OS X 10.11
Hey there Juan,
We don't understand what you meant when you said your monitor 'crashes', but we do understand it works with specific settings when connected to your Mac.
Since this sounds like a compatibility issue, you may need to contact your monitor's manufacturer to look into this, but we'd like to confirm a few things with you:
Cheers!
Thanks for getting back with us about this, juancvstillo1.
Does your display appear normal and correct when you are not using an external monitor? Have you tried a lower resolution? And lastly, have you tested a different external monitor (or tried that monitor on another computer)?
Let us know and we can go from there. Thanks and take care.
I recommend you test a different HDMI adapter.
This is something that could be useful in the long run for a different computer.
You said 2017 MacBook Pro. what built-in screen size? what processor speed?
What make & Model display is this?
what cables, adapters, and docks are you using to complete the connection?
The specs say it only has composite Video, S-Video, and component Video.
There manual shows Analog VGA input and HDMI input.
what input are you using? one of these?
.
You could get a Analog VGA adapter and try that, but it does not seem like good investment today.
In some displays, there are internal adjustments like screen position that can be used to correct some defects.
which of these TWO pictures do you see in
System preferences > displays > arrangement
-OR-
???
My computer is a MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports), its running MacOS Monterey v.12.5, I've attached a picture of the issue when I set the resolution to default for the screen, it can run at 720p and lower but as I mentioned it cuts the edges of the screen, I've tried reseting the nvram and using a different hdmi cable but the problem persists, if there's a way to adjust the screen correctly so It doesn't crop the edges but keeping a low resolution might work.
Hello Gena, hope all is well!
Yes, the monitor does work properly when connected to another computer while using the default resolution.
Yes, I'm able to use the monitor with 720p, but the resolution looks bad and it crops both sides of the screen, that's the main issue.
Also yes, I plugged the MacBook to my tv and it works just fine.
Thanks for all the help.
The Macbook's display is 13" running a 3.1Ghz Dual-Core.
The external display is a 19" Dynex Model DX-LCD19-09, 1440x900 pixels, 16:10 aspect ratio, 60hz.
I'm using a UtechSmart adaptor to connect the two via HDMI cable.
Hey Grant!
I see it as the first picture shows, it's being used as an extension of the screen.
Rgrds,
Juan
Yes, I’m using and HDMI to HDMI cable to connect them
I figure it’s just the tv is not being able to handle it, since the adapter works fine with other monitors i’ve tested, guess there’s not much that can be done.
Thanks for the help Grant
External monitor crashes when plugged into Macbook pro 2017
