Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't open older attachments in Mail

Hi,


I cannot ope attachments in older emails. I can see the attached as per below, but not sure how to get it to open.


<JSteel SSP - CR Omega Section Spec Sheet.pdf>

Can anyone advise me on this.

Thank you

Sharon

MacBook Air

Posted on Jul 27, 2022 5:34 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 28, 2022 7:10 AM

Shazzy56 wrote:


Hi,

I cannot ope attachments in older emails. I can see the attached as per below, but not sure how to get it to open.

<JSteel SSP - CR Omega Section Spec Sheet.pdf>
Can anyone advise me on this.
Thank you
Sharon


How old...(?) Is this through several macOS's....


Is this a one-off issue or universal, all attachments?


Did you try Control click the attachment>"Open With" —and choose a different software to open(?)


What happens if you download a new version of the pdf...(?)

https://jsteel.com.au/resources/spec-sheets/


https://jsteel.com.au/?smd_process_download=1&download_id=765




The current stable release of Monterey including bug fixes, is macOS 12.5

Keep your Mac up to date - Apple Support

Keep your Mac up to date - Apple Support


2 replies
Question marked as Top-ranking reply

Jul 28, 2022 7:10 AM in response to Shazzy56

Shazzy56 wrote:


Hi,

I cannot ope attachments in older emails. I can see the attached as per below, but not sure how to get it to open.

<JSteel SSP - CR Omega Section Spec Sheet.pdf>
Can anyone advise me on this.
Thank you
Sharon


How old...(?) Is this through several macOS's....


Is this a one-off issue or universal, all attachments?


Did you try Control click the attachment>"Open With" —and choose a different software to open(?)


What happens if you download a new version of the pdf...(?)

https://jsteel.com.au/resources/spec-sheets/


https://jsteel.com.au/?smd_process_download=1&download_id=765




The current stable release of Monterey including bug fixes, is macOS 12.5

Keep your Mac up to date - Apple Support

Keep your Mac up to date - Apple Support


Aug 8, 2022 9:11 PM in response to leroydouglas

Hi Leroy


Thank you for getting back to me.


This happens with all my apple devices, iphone, iPad and MacBook air and not a one off thing. The attachment can be a week old or a few months.

I can open the attachment when the email comes through but later if I try to open the attachment again, being pdf or jpeg it will not open.


Thank you


Sharon


If I download a new version it will open.

Can't open older attachments in Mail

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.