How to identify a legacy extension?

I got a slightly annoying alert telling me that my MacBook Pro has a legacy extension, and something about contacting the developer to ask them to update it. The developer had some generic name like "Palo Alto something or other" and the alert did not give the name of the software/extension but linked to a support article that was totally unhelpful and even more annoying.


Should I just ignore these alerts if I have no idea what the extension is, or is this something I need to deal with? I'm using Monterey (MacOS 12.5).


Thanks for any information.


MacBook Pro 13″, macOS 12.4

Posted on Jul 28, 2022 1:07 PM

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Posted on Jul 28, 2022 1:26 PM

What should be more annoying is you managed to install a system modification onto your Mac that you have no idea you did.


System Information > Software > Extensions will list all, and you may be able to sort by where they came from. That might isolate the non-Apple ones, but you would have to go through each, looking at the Info to see if any said Palo Alto as the developer.

Or, you can search the internet for “Palo Alto software” and find they make some sort of cybersecurity software.

The hits just keep coming. You don’t know what you installed and it might be some useless malware that purports to protect you from other malware. But, they seem to be more enterprise oriented, so maybe not the same Palo Alto.

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Question marked as Top-ranking reply

Jul 28, 2022 1:26 PM in response to SFconcha

What should be more annoying is you managed to install a system modification onto your Mac that you have no idea you did.


System Information > Software > Extensions will list all, and you may be able to sort by where they came from. That might isolate the non-Apple ones, but you would have to go through each, looking at the Info to see if any said Palo Alto as the developer.

Or, you can search the internet for “Palo Alto software” and find they make some sort of cybersecurity software.

The hits just keep coming. You don’t know what you installed and it might be some useless malware that purports to protect you from other malware. But, they seem to be more enterprise oriented, so maybe not the same Palo Alto.

Jul 28, 2022 2:08 PM in response to SFconcha

To add to previous suggestion.


Download the Application Etrecheck directly from an ASC Contributor ( Not me ). And Safe to use.


The application is free or paid from added features. 


Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).



It will take a Snap Shot -  both the hardware and software.


 The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )



We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.


It could identify the problematic extension is short order.

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How to identify a legacy extension?

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