I can't make a case through email

angel_socola Said:

"I can't make a case through email:mHello, I'm from Ecuador and my phone was recently stolen. I'm trying to get through an associate to chat but there is no way to do it. All customer options are redundant, I cant get the help I need."

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Contacting Apple in Ecuador:

Performing a Chat with Apple:

Keep selecting topics until you get to one that reads "Chat"

Setting Up the Chat Session:

1. Go to: support.apple.com
2. Scroll Down to "Tell us how we can help"
3. Select: Get Support
4. Proceed from there as Necessary

Important:

Have available info (i.e the Serial Number, Order Number, etc.) with you when chatting.

Apple will not assist in theft or loss cases:

If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support