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unknown error occurred (0x10CC0026)

Can't synch music on iPhone

iPhone 12 Pro, iOS 15

Posted on Aug 1, 2022 10:48 AM

Similar questions

iTunes shows no music on device Hello, i have two problems that both correlate with each other: In iTunes, under 'On My Device', it shows that there is no music on the device, and that there are no playlists as well; however, on the iPhone, all the playlists and music are on it. After last syncing the phone, every playlist that I had updated songs from, showed in iTunes as being empty from the sync. For some reason this only happened after I updated the iTunes software itself. I hope that someone can help me, as I am desperate to find out what the issue is, and if this has happened to anyone else. Thank you.
21270 8

1 reply

WinsC1

Community Specialist

Aug 2, 2022 11:44 AM in response to unknown_error_occurred_0x10CC

Hey unknown_error_occurred_0x10CC,

It sounds like you're getting an error when trying to sync your iPhone on your Mac.

This article explains your syncing options: Sync your iPhone, iPad, or iPod using your computer - Apple Support

We'd recommend trying the steps in this article to see if that helps: If you see error -5000, -69, 13010, or 13014 when you sync music from your Mac - Apple Support

Thanks!

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unknown error occurred (0x10CC0026)