Face ID not working anymore on XS and XS MAX

Here at home our 2 iPhones faces Id aren’t working, out of the blue. It happened a few days ago on both iPhones. I think it was very weird because of the timing. Both iPhones were bought on the same day and same place. And none of them fell nor something. So…what happened? Is it happening to other XS users? They are not warranty covered because they were bought in July 2019.

Posted on Aug 1, 2022 3:31 PM

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Posted on Aug 1, 2022 3:35 PM

See this links and follow the instructions provided


If Face ID isn’t working on your iPhone or iPad Pro – Apple Support (UK)

When Face ID is not working on your iPhon… - Apple Community


If following this steps doesn't help, then the phones need service.

contact Apple Support to get your device serviced.


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Face ID not working anymore on XS and XS MAX

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