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Assistive touch turns on and off randomly

Hi everybody,


I would like to ask for your help regarding this problem I have with my iPhone 8 64GB device.


Since the iOS 15.6 update, the assistive touch function turns on (or even off) by itself randomly, sometimes when I'm using the device, but even when I don't use it. When I turn it off, in a couple seconds it turns on automatically, and it also turns on when I press the home button to exit the settings after I disable it. I can not restore the previous release (15.5), because it's not signed anymore. My home button works fine, it does not have any issues, though it was replaced half a year ago because of a crack on it, so the TouchID does not work, but there were no issues until now. It's really annoying when it pops up so the phone just goes to the home screen instead of doing what I want. I've tried to restart the phone, going back to factory settings, etc.

If there is a way to turn it off permanently, it would also be fine, I just want to get rid of it.


Thank you for your help in advance.


Best regards,


Adam

iPhone 8, iOS 15

Posted on Aug 2, 2022 2:53 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 2, 2022 3:29 AM

linczi wrote: "Yes, it was done by an authorized Apple service provider."

Good, but I'm surprised then that "the TouchID does not work".


"The battery is still the original one, with a maximum capacity of 81%."

81% is quite weak and so may be causing the Assistive Touch issue. Either have the weak battery replaced or simply wait and see if the next iOS update fixes the issue...


iPhone Battery & Power Repair


About genuine iPhone batteries


Repair Provider Verification


(Articles found by searching Apple's Knowledge Base.)


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Similar questions

3 replies
Question marked as Top-ranking reply

Aug 2, 2022 3:29 AM in response to linczi

linczi wrote: "Yes, it was done by an authorized Apple service provider."

Good, but I'm surprised then that "the TouchID does not work".


"The battery is still the original one, with a maximum capacity of 81%."

81% is quite weak and so may be causing the Assistive Touch issue. Either have the weak battery replaced or simply wait and see if the next iOS update fixes the issue...


iPhone Battery & Power Repair


About genuine iPhone batteries


Repair Provider Verification


(Articles found by searching Apple's Knowledge Base.)


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Aug 2, 2022 3:03 AM in response to linczi

linczi wrote: "...My home button works fine, it does not have any issues, though it was replaced half a year ago because of a crack on it, so the TouchID does not work..."

Adam ~ Was the Home button replaced by a qualified technician?...


Repair Provider Verification - Official Apple Support


Also, does your iPhone 8 still have its original battery?


And what's the Maximum Capacity % here?...


Settings > Battery > Battery Health


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Assistive touch turns on and off randomly

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