apple id disabled

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moi224 Author

Level 1

5 points

apple id disabled

hello Apple

i have iphone 13 pro max

my apple id is disabled , i don't know why ?

i have the icloud mail and password

i can't access to my acount to received a link to reset password

please i need help

thank a lot

Posted on Aug 2, 2022 8:25 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,221 points

Aug 2, 2022 5:06 PM in response to moi224

See if you can get a Rescue or Notification email option. Link to contact Apple Support at the end of the 2nd article.

Apple ID - Manage

Apple ID – Forgot Password *

If you have 2 Factor Authentication enabled, if you can't recover the password using the steps above, you will need to use Account Recovery. The Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the time the process takes.

Apple ID - Recover your Apple ID with two-factor authentication account recovery. *

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Answer 2

Eric Root

Level 10

685,221 points

Aug 3, 2022 6:37 AM in response to moi224

Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support. -

Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)

Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call. -

Apple on Twitter

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support. *

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