Apple is running me in circles. When I try to sign in under system preferences, I enter my Apple ID, then my password and a message goes to my cell phone to allow the completion go a new password for my Apple ID. Next sign in the same again.

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Level 1

12 points

Apple is running me in circles. When I try to sign in under system preferences, I enter my Apple ID, then my password and a message goes to my cell phone to allow the completion go a new password for my Apple ID. Next sign in the same again.

Apple is running me in circles. When I try to sign in under system preferences on my Mac Mini using my existing Apple ID and Password, I am informed my system is locked. I then proceed to go thru their steps to create a new Password for this Apple ID using my existing cell phone. Once completed I try to sign in to my Mac Mini and get the same messages. I have created 5 new Passwords with the same result. Also, my Mac Mini does not appear on my active device list. Only my cell phone

Mac mini 2018 or later

Posted on Aug 4, 2022 1:00 PM

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Answer 1

amandal80

Community Specialist

Aug 6, 2022 2:45 PM in response to Peterbo8

Hello Peterbo8,

Since you're seeing a message that your Apple ID is locked we'd ecommend contacting Apple Support directly. You can do that here:

Contact - Official Apple Support

Cheers.

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Answer 2

Gena_D

Community Specialist

Aug 5, 2022 3:05 PM in response to Peterbo8

Hello, Peterbo8.

We're not 100% sure which error you are seeing or what the issue is you are facing, but we definitely want to help. To facilitate that, please provide us with a few answers:

Can you sign in with your Apple ID on an Apple website, like iCloud.com?
Are you able to log into the Settings on your iPhone using the same Apple ID?
Do you get any specific error messages? If so, please let us know exactly what they say.

In the meantime, these articles may help:

Let us know if we can help with anything else at all or if this doesn't settle your issue. Thanks and have a fabulous day!

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Answer 3

Peterbo8 Author

Level 1

12 points

Aug 6, 2022 9:09 AM in response to Gena_D

Yes I can sign into iCloud.com using my Apple ID and Password.

I can log into Settings on my iPhone using the same Apple ID.

Error messages: Log into IMessage on my Mac Mini (late 2012): "your Apple ID has been locked for security reasons. To unlock it, you must verify your identity. [unlock Account].

Next I unlock Account.

Next direction on my mac is to "Enter a trusted phone number to continue" I enter my iPhone cell number. Message on iPhone is to "Reset Password".

Action: I reset a new password and verify on my iPhone.

Action: Go back to my mac and try to sign in on iMessage, get the same messages. I have reset my Apple ID password six times, with the same result. Redefining Computer Insanity!

Additionally, I get no Apple mail, only Gmail.

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Apple is running me in circles. When I try to sign in under system preferences, I enter my Apple ID, then my password and a message goes to my cell phone to allow the completion go a new password for my Apple ID. Next sign in the same again.

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