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Rany Author

Level 2

161 points

iPhone is not syncing. Stuck at step 2 of 6

Hi, I have always synced my phone directly to my Mac. It's been a bit bumpy since the sync was taken out of iTunes and into the finder.

Recently my iPhone 12 Pro Max will not sync to my 2017 iMac 5k. It has been stuck at step 2 of 6 and I can't get it to move. I have tried power restarts on both devices but its always stuck there. Here is a screen shot. My phone was connecting over wifi, I assume at night while it was charging. However nothing happens to the sync if I plug it directly into the iMac. However, photos does recognize the phone and offers to import photos. Notice the " battery meter " in the screen shot is not correct.

My Mac is running macOS Monterey 12.5 and my iPhone is on iOS 15.6

Any help would be really appriciated..

iMac 27″ 5K, macOS 12.5

Posted on Aug 5, 2022 4:06 PM

Best reply

Rany Author

Level 2

161 points

Posted on Aug 6, 2022 12:19 PM

Hi, it’s been stuck like this for the last 3 months.

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iPhone is not syncing. Stuck at step 2 of 6

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