New phone has wrong email address, how can I change it back to original email address?

Bought a new phone but the technician entered a wrong email address, how can I get my email back assigned to this new phone?


iPhone SE, iOS 15

Posted on Aug 5, 2022 6:49 PM

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Question marked as Top-ranking reply

Posted on Aug 6, 2022 9:33 AM

Take the phone back and ask the technician to do the steps in the article below.


Selling/Giving Away Device.  *


If you can't do that, if you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

2 replies
Question marked as Top-ranking reply

Aug 6, 2022 9:33 AM in response to Shacra1974

Take the phone back and ask the technician to do the steps in the article below.


Selling/Giving Away Device.  *


If you can't do that, if you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

Aug 6, 2022 12:39 AM in response to Shacra1974

You are sign in here .  .  .  with your Apple ID & Password.

Your Apple ID is the personal account you use with all Apple products and services. It includes the email address and password you use to sign in, as well as the contact, payment, and security details that you use with Apple.

You can’t merge multiple Apple ID accounts.


What happens when you use the same Apple ID as you use to sign in here?


👉 Sign in to your Apple ID account page and edit / update your Apple ID details.

https://appleid.apple.com


how can I get my email back assigned to this new phone?

See -> If you can't connect or sign in to iCloud

If you can't connect or sign in to iCloud - Apple Support

 

See this Apple article: Change your Apple ID

Change your Apple ID - Apple Support (SG)

 

Then see this Apple article: What to do after you change your Apple ID or password

What to do after you change your Apple ID or password - Apple Support


You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

 

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New phone has wrong email address, how can I change it back to original email address?

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