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Danreay806 Author

Level 1

4 points

My phones screen isn’t working and is stuck on power off screen

How do I fix this

Posted on Aug 6, 2022 12:11 AM

Top-ranking reply

ProustGiulio

Level 10

208,596 points

Posted on Aug 6, 2022 12:33 AM

Try a "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support

If the issue persists, it might be a hardware (battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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My phones screen isn’t working and is stuck on power off screen

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